dear team,
I am using OTRS 3.1.10 and want to move more than 1 ticket in one go.
please explain to do this .
Regards,
dileep kumar singh
Search found 62 matches
- 12 Jun 2013, 07:02
- Forum: General
- Topic: how to move multiple ticket in a queue in one go ?
- Replies: 2
- Views: 1734
- 07 Jun 2013, 12:51
- Forum: Developers
- Topic: import dynamicfield "text" into dynamic field "textarea"
- Replies: 0
- Views: 726
import dynamicfield "text" into dynamic field "textarea"
dear team, i am using OTRS 3.1.10 i want to import the data of a dynamic field text to textarea(new feature of OTRS), how can i do this ? (import freetext "text"(OTRS 2.4.7) into dynamic field "textarea" (OTRS 3.1.10)) Regards, dileep kumar singh
- 10 May 2013, 09:22
- Forum: Developers
- Topic: How to open attachment in reply mode ?
- Replies: 2
- Views: 2145
How to open attachment in reply mode ?
dear team,
please tell me the configuration setting or any new development to open attachment in reply mode.
Regards,
dileep singh
please tell me the configuration setting or any new development to open attachment in reply mode.
Regards,
dileep singh
- 13 Sep 2012, 10:18
- Forum: Developers
- Topic: problem with ckeditor 3.6.3
- Replies: 2
- Views: 1271
Re: problem with ckeditor 3.6.3
dear community,
i found the solution....
regards,
dileep singh
i found the solution....
regards,
dileep singh
- 11 Sep 2012, 15:13
- Forum: Developers
- Topic: problem with ckeditor 3.6.3
- Replies: 2
- Views: 1271
Re: problem with ckeditor 3.6.3
dear community,
I want to use Fckeditor 2.4.6.1 in otrs 3.1.7, how i can do this please suggest.
Regards,
Dileep Kumar Singh
I want to use Fckeditor 2.4.6.1 in otrs 3.1.7, how i can do this please suggest.
Regards,
Dileep Kumar Singh
- 07 Sep 2012, 08:25
- Forum: Developers
- Topic: notification error !
- Replies: 2
- Views: 2906
notification error !
dear community, when i am sending a mail into otrs i am getting acknowledgement and notification (when ticket comes into my queues). notification is in some coded form, please see below- This is a multi-part message in MIME format... ------------=_1346990157-23292-18 Content-Type: text/plain; charse...
- 06 Sep 2012, 07:17
- Forum: Developers
- Topic: problem with ckeditor 3.6.3
- Replies: 2
- Views: 1271
problem with ckeditor 3.6.3
dear community, i am using otrs 3.1.7, when i am copying grid data into ckeditor font and grid disappears only plain text appears. in otrs 2.4.7, it was working fine, please suggest the possible solution. can i replace ckeditor with fckeditor in otrs 3.1.7 ? regards, dileep kumar singh
- 21 Aug 2012, 07:24
- Forum: Help
- Topic: ticket number problem !!!!!!
- Replies: 1
- Views: 945
ticket number problem !!!!!!
dear sir, i am getting ticket no 7 digit and 8 digit, why it is not unique...... Ticked Created: 07/18/2012 09:56 has ticket number TT#10250295 (8 digit) Ticked Created: 08/20/2012 14:27 has ticket number TT#1073261(7 digit) Ticked Created: 08/21/2012 00:21 has ticket number TT#10139912(8 digit) reg...
- 09 Aug 2012, 09:20
- Forum: Developers
- Topic: display free text value in ticket information area !
- Replies: 2
- Views: 1934
display free text value in ticket information area !
dear community,
i am using OTRS 3.1.7 and i want ro display free text value in ticket information area.
how we can do this, any suggestion !!!!
regards,
dileep kumar singh
i am using OTRS 3.1.7 and i want ro display free text value in ticket information area.
how we can do this, any suggestion !!!!
regards,
dileep kumar singh
- 03 Aug 2012, 08:15
- Forum: Individual Offerings
- Topic: Available for customisation !
- Replies: 0
- Views: 51857
Available for customisation !
hello All,
My name is dileep kumar singh, i have 1 year experience on otrs customisation as well as technical support.
you can contact me for otrs implementation and customisation.
regards,
dileep kumar singh
Email-id - dileep0358@gmail.com
contact info - +91-9311849978
My name is dileep kumar singh, i have 1 year experience on otrs customisation as well as technical support.
you can contact me for otrs implementation and customisation.
regards,
dileep kumar singh
Email-id - dileep0358@gmail.com
contact info - +91-9311849978
- 27 Jul 2012, 13:39
- Forum: Developers
- Topic: Time condition on possible ticket follow-up
- Replies: 3
- Views: 1650
Re: Time condition on possible ticket follow-up
ok
have you anr idea about changes in programming to do this activity.
have you anr idea about changes in programming to do this activity.
- 27 Jul 2012, 12:36
- Forum: Developers
- Topic: Time condition on possible ticket follow-up
- Replies: 3
- Views: 1650
Time condition on possible ticket follow-up
dear community, The Follow-up option is configurable in the Queue Management as new/possible/reject. Can we set a maximum time (work? absolute? hours) in which a follow-up can be done. After that time period a new ticket is created or ticket is rejected. Now we get followups which should be new tick...
- 04 Jul 2012, 07:43
- Forum: Developers
- Topic: Migration Error
- Replies: 5
- Views: 2039
Re: Migration Error
i am migrating otrs 2.4.7 to 2.4.12, and getting following error-\ Module: scripts/DBUpdate-to-2.4.pl (v1.8.2.1) Line: 101 DBD::mysql::st fetchrow_array failed: fetch() without execute() at /opt/otrs/Kernel/System/DB.pm line 622, <DATA> line 225. DBD::mysql::st execute failed: Unknown column 'state_...
- 28 Jun 2012, 13:24
- Forum: Developers
- Topic: Migration Error
- Replies: 5
- Views: 2039
Re: Migration Error
yes, i followed all the steps.
I migrated 2.4.7 to 3.0.1 then 3.0.1 to 3.1.5
you mean that i should migrate 3.0.1 to 3.1.7 ?
I migrated 2.4.7 to 3.0.1 then 3.0.1 to 3.1.5
you mean that i should migrate 3.0.1 to 3.1.7 ?
- 28 Jun 2012, 11:29
- Forum: Developers
- Topic: Migration Error
- Replies: 5
- Views: 2039
Migration Error
i have migrated otrs 2.4.7 to otrs 3.1.5 and getting following error when i am clicking on empty answer after locking a ticket.
- 27 Jun 2012, 09:09
- Forum: Developers
- Topic: Error----scripts/DBUpdate-to-3.1.pl
- Replies: 2
- Views: 1761
Re: Error----scripts/DBUpdate-to-3.1.pl
thanks for the reply......
what about this error
what about this error
Code: Select all
DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478.
- 27 Jun 2012, 08:15
- Forum: Developers
- Topic: Error----scripts/DBUpdate-to-3.1.pl
- Replies: 2
- Views: 1761
Error----scripts/DBUpdate-to-3.1.pl
dear community, when i am migrating otrs from 3.0.1 to 3.1.5 i am getting following error- Step 6 of 24: Migrate article free fields to dynamic fields... DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. >> Can't write /var/log/otrs.log.2012-6: Permissio...
- 15 Jun 2012, 13:23
- Forum: Developers
- Topic: discard acknowledgement having some criteria
- Replies: 0
- Views: 695
discard acknowledgement having some criteria
dear community, if we send a mail to otrs an acknowledgement comes to the sender. i want to restrict this acknowledgement for a particular sender with some criteria in subjet and mail id. how we can do this? regards, dileep kumar singh
- 15 Jun 2012, 08:58
- Forum: Developers
- Topic: ACL for Dynamic Fields
- Replies: 0
- Views: 798
ACL for Dynamic Fields
dear community, in otrs 2.4.7 i am using ACL Properties, which is as follows- # ---------------------------------------------------- # $Self->{TicketAcl}->{"ACL-Name-1"} = { # match properties Properties => { #current ticket match properties Ticket => { Queue => ['MySpace'], } }, #return p...
- 11 Jun 2012, 14:02
- Forum: Developers
- Topic: New ticket id creation when a user replies for a older ticke
- Replies: 15
- Views: 4908
Re: New ticket id creation when a user replies for a older t
dear community,
i read the manual which helped me to do the development and i got the solution.
thanks,
dileep kumar singh
i read the manual which helped me to do the development and i got the solution.
thanks,
dileep kumar singh
- 11 Jun 2012, 12:35
- Forum: Developers
- Topic: checkbox in dtl
- Replies: 4
- Views: 1813
Re: checkbox in dtl
dear tina,
i think you are using otrs lower version.
use the latest version of OTRS, you will get Dynamic field option.
regards,
dileep kumar singh
(cell no-9311849978)
i think you are using otrs lower version.
use the latest version of OTRS, you will get Dynamic field option.
regards,
dileep kumar singh
(cell no-9311849978)
- 11 Jun 2012, 12:05
- Forum: Developers
- Topic: checkbox in dtl
- Replies: 4
- Views: 1813
Re: checkbox in dtl
dear tina,
explain your requirement and why you want to create a web form in otrs?
regards,
dileep kumar singh
(cell no-9311849978)
explain your requirement and why you want to create a web form in otrs?
regards,
dileep kumar singh
(cell no-9311849978)
- 08 Jun 2012, 12:08
- Forum: Developers
- Topic: creation of a new perl module!!
- Replies: 0
- Views: 768
creation of a new perl module!!
dear community, i am using otrs 2.4.7. i have used ACL(access control list) in config .pm. i want to make a new perl module for ACL Configuration and do not want to use Config.pm how we can do this? regards, dileep kumar singh
- 05 Jun 2012, 14:36
- Forum: Developers
- Topic: New ticket id creation when a user replies for a older ticke
- Replies: 15
- Views: 4908
Re: New ticket id creation when a user replies for a older t
dear community, i tried to develop but getting so many error please see the code which i have placed in PostMaster.pm module before line no- 268 (create new ticket) . please tell me the solution. #ticket follow-up my $SQL = "SELECT * FROM otrs.ticket t WHERE ticket_state_id = '2' AND change_tim...
- 27 Apr 2012, 12:38
- Forum: Developers
- Topic: New ticket id creation when a user replies for a older ticke
- Replies: 15
- Views: 4908
Re: New ticket id creation when a user replies for a older t
any other solution ....
- 27 Apr 2012, 12:29
- Forum: Developers
- Topic: New ticket id creation when a user replies for a older ticke
- Replies: 15
- Views: 4908
Re: New ticket id creation when a user replies for a older t
dear community,
my question is-
if follow-up comes on a closed ticket within 24 hour , ticket should reopen and if time exceeds 24 hour a new
ticket should create . can we do this with configuration?
regards,
dileep kumar singh
my question is-
if follow-up comes on a closed ticket within 24 hour , ticket should reopen and if time exceeds 24 hour a new
ticket should create . can we do this with configuration?
regards,
dileep kumar singh
- 27 Apr 2012, 10:10
- Forum: Developers
- Topic: New ticket id creation when a user replies for a older ticke
- Replies: 15
- Views: 4908
Re: New ticket id creation when a user replies for a older t
dear community,
Is there any updation regarding this problem in new version of otrs?
Is there any updation regarding this problem in new version of otrs?
- 26 Apr 2012, 13:27
- Forum: Developers
- Topic: how we can hide a freetext field from selected queue only?
- Replies: 8
- Views: 3069
Re: how we can hide a freetext field from selected queue onl
thanks for reply
can i do this with the ACL properties of otrs?
can i do this with the ACL properties of otrs?
- 26 Apr 2012, 13:04
- Forum: Developers
- Topic: how we can hide a freetext field from selected queue only?
- Replies: 8
- Views: 3069
Re: how we can hide a freetext field from selected queue onl
dear community,
please response...........
please response...........
- 26 Apr 2012, 10:40
- Forum: Developers
- Topic: how we can hide a freetext field from selected queue only?
- Replies: 8
- Views: 3069
how we can hide a freetext field from selected queue only?
dear community
i have enabled a freetext field.this free text field is not required in some queue.
how we can hide this free field from some queue where it is not required?
regards,
dileep kumar singh
i have enabled a freetext field.this free text field is not required in some queue.
how we can hide this free field from some queue where it is not required?
regards,
dileep kumar singh
- 17 Apr 2012, 08:47
- Forum: Help
- Topic: admin notification(New Ticket Creation)
- Replies: 0
- Views: 456
admin notification(New Ticket Creation)
dear community,
when i am sending admin notification by selecting users i am getting new ticket acknowledgement from two
queues only. where is the problem? please reply..
regards,
dileep kumar singh
when i am sending admin notification by selecting users i am getting new ticket acknowledgement from two
queues only. where is the problem? please reply..
regards,
dileep kumar singh
- 12 Apr 2012, 07:06
- Forum: Developers
- Topic: free text - auto select next
- Replies: 1
- Views: 894
Re: free text - auto select next
dear community,
i have the same problem.
i have the same problem.
- 11 Apr 2012, 07:32
- Forum: Developers
- Topic: New ticket id creation when a user replies for a older ticke
- Replies: 15
- Views: 4908
Re: New ticket id creation when a user replies for a older t
dear community,
please tell me the name of perl module having ticket follow-up logic, so that i can modify that according to
our requirement.
please tell me the name of perl module having ticket follow-up logic, so that i can modify that according to
our requirement.
- 10 Apr 2012, 09:44
- Forum: Developers
- Topic: New ticket id creation when a user replies for a older ticke
- Replies: 15
- Views: 4908
Re: New ticket id creation when a user replies for a older t
thans for your reply..........
it really helpfull for me.
it really helpfull for me.
- 10 Apr 2012, 07:57
- Forum: Developers
- Topic: New ticket id creation when a user replies for a older ticke
- Replies: 15
- Views: 4908
Re: New ticket id creation when a user replies for a older t
dear community, i have three options in case of ticket follow-up- 1. Possible 2. New Ticket 3. Reject i want that if user follow-up a ticket within 24 hours its get re-opened but if follow-up time is greater than 24 hour a new ticket should create. please tell me how i can do this and give me a idea...
- 05 Apr 2012, 14:17
- Forum: Developers
- Topic: New ticket id creation when a user replies for a older ticke
- Replies: 15
- Views: 4908
Re: New ticket id creation when a user replies for a older t
dear community,
i am waiting for your reply.
i am waiting for your reply.
- 04 Apr 2012, 13:48
- Forum: Developers
- Topic: New ticket id creation when a user replies for a older ticke
- Replies: 15
- Views: 4908
New ticket id creation when a user replies for a older ticke
Dear community, problem statement- when a user replies on a older ticket it gets reopened with same ticked id. requirement- we want that if user replies for a older ticket after few days a new ticket with new ticked id should create. regards, dileep kumar singh
- 17 Feb 2012, 10:40
- Forum: Developers
- Topic: how to increase Text size of free text field?
- Replies: 2
- Views: 1206
Re: how to increase Text size of free text field?
please reply for the same.
- 16 Feb 2012, 09:39
- Forum: Developers
- Topic: how to increase Text size of free text field?
- Replies: 2
- Views: 1206
how to increase Text size of free text field?
dear community, i have added a free text field at agent ticket close view and want to write 250-500 letters in this free text field before closing each ticket but problem is that when i am exceddingg 150 letter that field is not being display in article print. my question is that "how we can in...
- 14 Feb 2012, 09:03
- Forum: Help
- Topic: Otrs Email Problem
- Replies: 0
- Views: 513
Otrs Email Problem
Dear community,
If Size of mail is more than 500 KB number of times tickets not opened in OTRS.
is there any option to correct this issue.
If Size of mail is more than 500 KB number of times tickets not opened in OTRS.
is there any option to correct this issue.
- 25 Jan 2012, 06:35
- Forum: Developers
- Topic: free text field for one queue
- Replies: 6
- Views: 2006
Re: free text field for one queue
Dear sir,
thanks for your reply
thanks for your reply
- 24 Jan 2012, 12:58
- Forum: Developers
- Topic: free text field for one queue
- Replies: 6
- Views: 2006
Re: free text field for one queue
Dear sir,
I am waiting for your reply.if proposed idea is possible in otrs.
I am waiting for your reply.if proposed idea is possible in otrs.
- 23 Jan 2012, 15:19
- Forum: Developers
- Topic: free text field for one queue
- Replies: 6
- Views: 2006
Re: free text field for one queue
thanks for your reply
actually i want to create a form in admin area(SysConfig) of otrs which is in attachment.
see the attachment
if checkbox is enable then respected queue will have a free text field
Regards,
dileep
actually i want to create a form in admin area(SysConfig) of otrs which is in attachment.
see the attachment
if checkbox is enable then respected queue will have a free text field
Regards,
dileep
- 23 Jan 2012, 13:41
- Forum: Developers
- Topic: free text field for one queue
- Replies: 6
- Views: 2006
free text field for one queue
dear sir,
i want to use a free text for only one queue,is it possible?
if yes then please explain, how we can do this
Regards,
Dileep Kumar Singh
i want to use a free text for only one queue,is it possible?
if yes then please explain, how we can do this
Regards,
Dileep Kumar Singh
- 09 Jan 2012, 12:19
- Forum: Help
- Topic: Filter management
- Replies: 4
- Views: 1765
Re: Filter management
Dear sir,
where is this sorting methodology in otrs source code.
where is this sorting methodology in otrs source code.
- 06 Jan 2012, 08:14
- Forum: Help
- Topic: Filter management
- Replies: 4
- Views: 1765
Filter management
Dear Community, I have 2 filter. Filter1-> filter is applied on "Subject-ABCD" and "Body-dileep kumar singh" and i want to move this ticket in queue 1. Filter2-> filter is applied only on "Subject-ABCD" and i want to move this ticket in queue 2. but both the ticket is g...
- 17 Nov 2011, 08:48
- Forum: Developers
- Topic: Issue Category : A free text field
- Replies: 1
- Views: 1171
Issue Category : A free text field
sir, i am using otrs 2.4.7. i have more than 25 Queues for my other group companies. for ex: if hav have 25 group companies then 25 queue is there,one for each. I have added a field Issue Category in agent ticket close view and added all the issues releated to my gropu companies. when a new ticket c...
- 14 Nov 2011, 06:44
- Forum: Developers
- Topic: validation on a free text
- Replies: 0
- Views: 710
validation on a free text
Sir, i am using otrs 2.4.7,In Agent ticket close i have added two free text ,one is Queue and another one is Issue category. i want to validate Issue category. For ex: i have two queue ITISG and Helpdesk if i am selecting ITISG then Issue categories of ITISG should be display not for Helpdesk.Is it ...
- 11 Nov 2011, 13:35
- Forum: Help
- Topic: Content of mail body
- Replies: 3
- Views: 1424
Re: Content of mail body
from where we can increase the memory size of email body?
- 11 Nov 2011, 07:47
- Forum: Help
- Topic: Content of mail body
- Replies: 3
- Views: 1424
Content of mail body
Sir,
Emails which are having more than 500 KB content in the mail body takes a lot of time in getting open and sometimes not get opened. how we can resolve this problem?
Emails which are having more than 500 KB content in the mail body takes a lot of time in getting open and sometimes not get opened. how we can resolve this problem?