Znuny and ((OTRS)) Community Edition

We use otrs 3.1.7 and need help on implementing OTRS project module. We are looking for customized solution for Project manangment with exiisting OTRS helpdesk.
would like to get a feedback asap. Will provide details once I get a response.

Thanks
Sunny Shirodkar

I have OTRS 3.1.7 installed successfully, now I am trying to setup the ITSM 3.1.4 packages and install them, I am getting following errors, I have tried installing packages individually as well as thru the bundelled pacakage , both are failing, I don't know how to fix this, any help is appreciated. ...

I am trying to install ITSM 3.1.4 when I do yum install to below ftp site http://ftp.otrs.org/pub/otrs/itsm/packges31/GeneralCatalog-3.1.4.opm and each and every time I get No Package available error with nothing to do message I am installing it on Centos 6.3. I have installed OTRS 3.1.7 successfull...

jojo wrote:just set no auto response for the queues

Thanks jojo i tried your response and it worked for me.

Please contact the developer of NewEmployeeTicket which is not part of OTRS jojo: I created the tab, and wanted to try different tabs in the Ticket area. However I am getting the kernel module errors, I wanted to know how can I fix the error and where do i register in the config.pm ? Would apprecia...

Module Kernel::Modules::NewEmployeeTicket not registered in Kernel/Config.pm!

I am getting above error when I created a new tab in the tickets are of the dashboard.
How do I fix this error and where?

thanks
ss

How can i stop system sending auto replies (emails) to customers? But would like to keep
agents to receive the emails.

Thanks
Suneil

We have implemented OTRS 3.0.11 with ITSM module 3.0.5 how ever I am kind a stuck in the area of CAB and Work Order creation. I am not able to create any templates for CAB and Work Orders when i choose drop downs on the new window for CAB and Work Orders I don't see any templates. Can someone explai...

Need help in creating a template which will allow new employee process management when he/she joins the company and assign the same template to multiple agents who are involved in the process doing different taks. How can I accomplish this and where should I get started? I have OTRS 3.0.1.1with newe...

I was testing ITSM time Accounting , I had created a project then the task and added the users. When I have added the project details and saved it. Now I am not able to go back to main navigation dashboard to add tickets. Even after deleting the project, "time accounting" sceen will not al...

@Wolfgangf....do you have any suggestions for me?

I have OTRS 3.0.10 installed with MYSQL 5.0.77, Apache 2.2.3. I would like to install ITSM and Asset managemnt infrastructure on the existing framework. What are the recommended versions for ITSM and Asset Managment? And where can I find howto to do it.

Thanks
Suneil

got it solved, and OTRs web UI is working now, research on this forum helped me to find the answer, Thanks Suneil

slurp_filename('/opt/otrs/bin/cgi-bin/index.pl Customer Support ') / opening: (2) No such file or directory at /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/ModPerl/RegistryCooker.pm line 541 I am getting the above error when I launch my Admin site. I am newbie and trying to setup my ...