Search found 3 matches

by mst-otrs
07 Mar 2015, 09:42
Forum: Help
Topic: Can't login to OTRS after upgrade from 3.3.3 to 4.0.6
Replies: 1
Views: 780

Re: Can't login to OTRS after upgrade from 3.3.3 to 4.0.6 [SOLVED]

OK. After checking the HTML code, a found-out that there were CSS files being called that weren't in the server. So, removed the ZZZAuto.pm file from the previous version, and put in place the ZZZAuto.pm from 4.0.6, rebuilt config, deleted cache and it seems that it did it. Can now log in. Let's see...
by mst-otrs
07 Mar 2015, 05:53
Forum: Help
Topic: Can't login to OTRS after upgrade from 3.3.3 to 4.0.6
Replies: 1
Views: 780

Can't login to OTRS after upgrade from 3.3.3 to 4.0.6

Hello there, I am facing a issue here that I can't login to OTRS after upgrade. This is what I did. Installed a new server (CentOS 7) Installed OTRS 4.0.6 via RPM (yum localinstall otrs-4.0.6.rpm) Imported the database and related files (Config.pm, ZZZAuto) from OTRS 3.3.3 server, Followed the UPGRA...
by mst-otrs
13 Oct 2011, 17:37
Forum: Help
Topic: Gap in Ticket number generation
Replies: 1
Views: 791

Gap in Ticket number generation

Hi there, I am having an issue that I am unable to trace. My OTRS installation is configured to generate incremental ticket numbers (AutoIncrement). So ticket numbers would be sequential 1, 2, 3... and so on. I am receiving complaints from my users that sometimes the sequence is skipped by several n...