Znuny Open Source Ticketsystem

I found what I was looking for (sort of) under this - Frontend::Customer::Ticket::ViewNew It appears you can only disable these options for customers, not agents. There isn't an equivalent settings page for agents. Ticket::Frontend::CustomerTicketMessage###SLA - Allows customers to set the ticket SL...

Yes, that will work but I also would prefer to hide these boxes during ticket creation so that SLA values are based strictly on priority.

Is there a quick and easy way to remove the SLA drop down options during ticket creations *WITHOUT* disabling SLA here: Core::Ticket | Ticket::Service | YES My goal is to make a default SLA level for *ALL* tickets and then use a Generic Agent to change the SLA based on ticket priority (working). Pri...

Is it possible another way?

I have seen this question asked a few times on other forums but I have never seen it answered with any certainty. Is it possible to see a queue even if it's empty? Ideally, I'd like to see at the top of the queue view: QueueA (0) QueueB (0) etc... There are a few legitimate reasons for wanting this ...