not sure if this has been addressed, but is there a way to create incident ticket identifiers, problem identifiers, and change identifiers? e.g. inc000000001, prb000000001, chg000000001
Thanks in advance.
FYI we are running OTRS 3.0.11 with ITSM 3.0.5
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- 25 Oct 2011, 22:48
- Forum: Howtos
- Topic: AlphaNumeric Ticket number
- Replies: 5
- Views: 10450