Znuny Open Source Ticketsystem

Thanks for replying. Which dtl would I implement jQuery on if I want this functionality on the new phone ticket window? Would the code go on AgentTicketCompose?

Has anyone had any luck since the last posting here? I've been trying to get this to work (I have an array of 203 departments) and having this as a drop down just wouldn't work.

I'm having a problem where agents will randomly receive a "Page Cannot be displayed" whether they are creating new tickets, updating an existing ticket or closing a ticket. According the the eventvwr entry (id1000 Application Error) it is related to perl512.dll. This is the eventvwr entry:...

Very cool. Everything is working now. Thanks for all your help jojo.

Thanks for the quick reply. But I'm confused, if the issue is a bad password how come at first it does authenticate the customer? [Wed Nov 9 14:06:03 2011][Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: myusername (CN=LastName FirstName,CN=Users,DC=domain,DC=edu) authentication ok (...

Hello, I hope someone can help shed some light as to what I'm doing wrong here. I've gone through lots of different threads and their solutions but nothing seems to work for me. This is my setup: I want to have agents authenticate via the default DB (and that works ok) and have users/customers authe...