Znuny and ((OTRS)) Community Edition

Crythias

Tried to do this on the CustomerTicketMessage.dtl but couldnt get it to work. Can you assist me please

Thanks for you relpy.would this work on the CustomerTicketMessage.dlt file?

How do i implement this:

when a customer chooses a queue, the values on the Subject & Text fields change to reflect the queue selected?

using otrs 3.3.4 linux

Hi I am using the code below to try to show different text on different queues and it is not working when i change queues. Can someone help me please? Thanks. Am using ver 3.2.1 document.getElementById('Subject').style.display = 'none'; document.getElementById('RichText').style.display = 'none'; swi...

Hello Crythias

I want to display freetext field only for certain queue.Could you please to explain the step by step what value should i put on the script for OTRS version 3.1.9? The FreeText field in the post (Ticket::Frontend::CustomerTicketMessage###TicketFreeText) no longer exits

Thanks

tee

Thanks for your reply. I was looking for info on how to change the color of the star and not the location. Please kindly show me how do chnage the color. thanks.

how can i change the yellow unread article star colour to red?

How do rename to snail mail please?

1. I would like to another ticket apart from phone/email ticket?

2. How do i configure recieveing of emails from outlook?