Znuny Open Source Ticketsystem

Hi everybody, I was modifying ticket types and states, everything was gone ok but suddendly every new ticket started to be automatically and immidiatelly CLOSED instead of: the system states new, open or my states: NUEVO or EN CURSO.This are all my state listed: Nombre Tipos Comentario Válido Modifi...

Hi everybody, I've installed OTRS 3.0.11 for Windows, here in Argentina. I'm sorry about my english. I was doing some test with agents and customers authentincating against DB and its great. But now I'm trying to do it work authenticating customers (so far just customers, not agents) against LDAP (N...