Search found 2 matches
- 12 Dec 2011, 16:35
- Forum: Help
- Topic: Add Service as property for Generic Agent
- Replies: 1
- Views: 763
Re:[SOLVED] Add Service as property for Generic Agent
Anyone that may stumble across this looking for an answer to sort tickets using Services with the Generic Agent may find this useful. The key is that when searching the tickets "Service" is not returned, however "ServiceIDs" are returned. Just look at the IDs in the "Service...
- 08 Dec 2011, 20:11
- Forum: Help
- Topic: Add Service as property for Generic Agent
- Replies: 1
- Views: 763
Add Service as property for Generic Agent
I am trying to use a custom generic agent job to move tickets from the Queues they are created in to the appropriate queue for the technician. The match criteria must meet Queue, Service, and State. Right now the Queue is the only one that is matching, I need to have the selected Service be the fina...