Znuny Open Source Ticketsystem

Hello everybody ! I am facing a strange issue with OTRS. When I fetch some mail, I'm facing odd behaviours : the mail is well fetched and the auto-reply is correctly sent, but when I want to reply, there is no address on the To field, no autocomplete, and the HTML tags from the reply text are not in...

I have to say, I'm also looking forward a similar functionality

I guess it's not native and that it will requires some ajax developement...

hello when I configure the agentGeneric I get this error Error message: Warning: Can not run GenericAgent Job climbing-ticket2 'Because no search Attri [..] and can't find the file / opt / otrs / Kernal / Config I work on version 3.1 Help Help I think you could tell us more about your error... A fi...

BONJOUR TOUt LE MONDE en fait j'ai un problème sure le numéro de ticket que je trouve trop longue est que y a possibilité de la modifier je travaille sur une version installé sous windows y a une possibilité de le faire sans touché au code ??? merci Hello taji, passe par le "sysconfig" (a...

Sorry about it : id-10t error...

Just needed to specify INBOX/NAME_OF_THE_FOLDER....

Hello Everyone, I'm facing a strange issue... I think I could use some help :) I installed the new version of OTRS (3.1) to use the new functionality which permit to fetch mails from a particular IMAP folder. I configure my regular mail address for OTRS, all is working fine -> All mail from inbox fe...

Good morning everyone, a quick question which I guess is quite stupid but is there an easy way to différentiate usual ticket (reactive tickets, action take following a customer mail) and proactive ticket (ticket created by an agent to prevent / fix issues before the customer even noticed it). How ca...

crythias wrote:Chances are, you modified/relabelled the default state or priority.

Indeed, thanks to both of you...

Damn, I'm such a noob, at least I found how to change default priority. Really sorry to bother.

Thank you for your answer Alexander, also for that interesting video. I just have to wait for the new OTRS version going live then

And sorry, I forgot the basics... I'm running the last version of otrs on a windos 2003 server thanks to the fully packaged version (Apache, MySQL, etc)

Good morning everyone, I'm a new user of OTRS and I'm exploring all the possibilities of the tools and since a few days I'm facing an annoying issue... The mail are fetched without any issue, they diapears from the email box, but no more tickets are created on the system. All was working fine a few ...

Good morning everyone, I am currently implementing OTRS on my company but one of the prerequisite for which I haven't found any workaround is the possibility to link a ticket to multiple customers. I can change the customer of ticket but can I add one? I guess not easily, this is why i posted on tha...