Znuny Open Source Ticketsystem

That sounds good, will try that.

Hi, what i am trying to accomplish is: Every two weeks, send all tickets that satisfy certain conditions (dynamic field values,..) in pdf format via email. Alot of ideas come to my mind, but best one seems like: whenever above mentioned conditions are met, on TicketClose, save/print pdf ticket local...

For changing the words in dashboard, you can just edit /Kernel/Language/your_language.pm

For programming the dashboard, right file would be: /Kernel/Output/HTML/Standard/AgentDashboard.dtl

Backup before you edit

I think what you need are the groups. Go to administration -> groups. Lets say one company(country) is group users. Create new group for second company(country) and third one.
After that you can assign queues, agents, etc to the group you need.
Let me know if that helps.

I use standard timeunit functionality for now. However, my idea was to "convert" it to dynamic field aswell (since i already have a working one). I only hoped that there is maybe something i'm missing regarding timeunits and x-otrs headers. But apparently there is no x-otrs header. Thanks ...

Hi all, wanted to join abit on this subject. I implemented this some time ago already, but now i am in need of abit more complicated scenario. What i need is: Match => body == <<closed,yes,()\w*>> Set => x-otrs-state == closed successfully x-otrs-dynamicfieldvalue_custom == yes x-otrs-TIMEUNITS == t...

Hi all, i have a problem with this script thats bugging me. When i pass the parameter -l hr for Croatian language, or for any other for that matter, it doesn't work. I checked the source, it's searching in Kernel::Language which is ok, because Croatian translation is Kernel::Language::hr package. Ev...

Hi, the OP asked question regarding the language aswell. I have the same problem. When i pass the parameter -l hr for Croatian language, or for any other for that matter, it doesn't work. I checked the source, it's searching in Kernel::Language which is ok, because Croatian translation is Kernel::La...

Thanks alot man This actually works...much appreciated!

Hi, what i am trying to accomplish is this: if certain dynamic field value is selected and article number is max(article number) print ticket in pdf without last article Basically: if a dynamic field value is selected, dont print last article of a ticket. My problem is that i am not that good with p...

Hey Crythias, thanks alot for this, however, this is only a partly solution for me. What this does for me is it prints (opens new page) the ticket while it's still not closed, so last part of it is not in the report. What i need is : if checkbox state = checked (this doesn't necessarilly have to be ...

Hey, this is what i want to do. I set up few dynamic fields that are showing on TicketClose screen. That part works ok. One of the dynamic fields is "Print this ticket to pdf" which is a checkbox. What i would like to know is how can i set up that when this checkbox field is checked, ticke...

Hi, we have most of our ticket requests coming from external mails. I have set 2 main notifications for customers who send their requests from external mail. 1) notification about ticket being worked on (it sends email to customer when an agent locked a ticket), 2) notification about succesfully clo...