Znuny Open Source Ticketsystem

Hi guys,

I hope you can help me, I try to set stat that show up a list of ticket "with open status" to the specific date.
I would like to set a date (for example 31.1.2012) and want get a list of all tickets that was open in this specific day.

Is it possible? I can see only parameters like closed ...

Yeah, I like option B, really

I find out answer for question number one, it is of course:

-edit answer: default reply (after new ticket has been created)
-and assigned it: Manage Queue-Auto Response Relations

But I am still dont know why the customers don't receive email about ticket "Closed".

Any idea ?

Tomas

For those which like to customize NavBar,
edit "AgentNavigationBar.dtl" (in your theme) for example like this:

<li"><a href="http://your_link" title="Your_Title">Your_text</a></li>

Have a nice new year!
Tomas

Hi for lat this day,
is there possibility to set-up otrs for agents like this:

situation: a new ticket in POSTMASTER or RAW queue
request: agent must choose differnt queue then take ownership or move to another agent
reason: agents very like to forgot move tickets form these systems queue

Tomas

Hi Again,

I would like to add in NaBar write behind serach button (magnifying glass) some links to pdf file on our intranet,
which is "best practice way" ?

Tomas

Hi there,
we are just moving from otrs2 to otrs3 during Christmas time
and I cant find few settings (probably I just blind after hours of configuration:) ), I hope you can help me there:

1) when agent create phone ticket, the users don't receive email notification about this action, when can I ...