Search found 35 matches
- 24 Feb 2016, 09:43
- Forum: General
- Topic: Mail Fetch problem. "Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch"
- Replies: 5
- Views: 5015
Re: Mail Fetch problem. "Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch"
Same behaviour.....Did u understand what is changed in version 5?
- 11 Sep 2015, 16:32
- Forum: Help
- Topic: [SOLVED] 3.1.12 upgrade fails with Article Storage in FS
- Replies: 1
- Views: 1142
Re: [SOLVED] 3.1.12 upgrade fails with Article Storage in FS
THANKS!!! U SAVED ME A LOT OF TIME
- 27 Aug 2015, 10:10
- Forum: News
- Topic: OTRS5 Beta 1 released
- Replies: 11
- Views: 49572
Re: OTRS5 Beta 1 released
Why?
Will it be canceled as the windows' one?
Will it be canceled as the windows' one?
- 27 Aug 2015, 10:01
- Forum: News
- Topic: OTRS5 Beta 1 released
- Replies: 11
- Views: 49572
Re: OTRS5 Beta 1 released
Will it be also released for OTRS appliance?
I'm wondering this because the OTRS appliance is still stuck to OTRS 4.0.8 but the stable version is at 4.0.11
I'm wondering this because the OTRS appliance is still stuck to OTRS 4.0.8 but the stable version is at 4.0.11
- 23 Mar 2015, 12:38
- Forum: General
- Topic: OTRS Appliance upgrade
- Replies: 2
- Views: 1670
Re: OTRS Appliance upgrade
Dns is working perfectly (i've been able to download manually the update)
The only not working things are the update and upgrade from the web interface (appliance section)
Is there a dedicated log?
The only not working things are the update and upgrade from the web interface (appliance section)
Is there a dedicated log?
- 20 Mar 2015, 17:04
- Forum: General
- Topic: OTRS Appliance upgrade
- Replies: 2
- Views: 1670
OTRS Appliance upgrade
Hi guys, I've finally migrated my windows otrs to linux appliance 3.3.5 but now i'm facing an issue during the appliance upgrade I click on upgrade on the web administration console but the system hangs and nothing happens (just a popup running saying upgrade) I've tried several times and for long t...
- 23 Feb 2015, 11:05
- Forum: Help
- Topic: Migrated to OTRS appliance 4.0.3
- Replies: 15
- Views: 9620
Re: Migrated to OTRS appliance 4.0.3
Hi crythias, my issue is related to the fact i'm migrating from mysql to postgres and when I try to import, postgres give me a lot of syntax errors CloneDB is not working either due to the issue described above: could you please suggest me how to procede my migrations? Thanks to everyone I'm migrati...
- 20 Feb 2015, 17:25
- Forum: Help
- Topic: Migrated to OTRS appliance 4.0.3
- Replies: 15
- Views: 9620
Re: Migrated to OTRS appliance 4.0.3
Guys.... What do u suggest to fix the issue above?
Regards
Emanuele
Regards
Emanuele
- 20 Feb 2015, 16:30
- Forum: General
- Topic: Migrate to OTRS 3.3.5 Appliance
- Replies: 0
- Views: 979
Migrate to OTRS 3.3.5 Appliance
Hi guys, i'm facing this issue during my migration from OTRS windows to OTRS appliance using cloneDB utility (same OTRS version) .[Fri Feb 20 15:03:40 2015] otrs.CloneDB.pl: DBD::Pg::db do failed: FEHLER: Rel ation »faq_voting« existiert bereits at C:/OTRS/OTRS/Kernel/System/DB.pm line 49 9. ERROR: ...
- 16 May 2013, 15:18
- Forum: Help
- Topic: How to make a search cross ci class?
- Replies: 0
- Views: 708
How to make a search cross ci class?
Hi guys,
is there anyone that could show me how to make a search cross configuration item class?
I need to search on a particular attribute that is in several classes and i would see each CI that got this attribute without selection the class type at the beginning
Thanks in advance to everybody
is there anyone that could show me how to make a search cross configuration item class?
I need to search on a particular attribute that is in several classes and i would see each CI that got this attribute without selection the class type at the beginning
Thanks in advance to everybody
- 16 May 2013, 15:16
- Forum: Help
- Topic: How to display linked CI to agent dashboard
- Replies: 0
- Views: 720
How to display linked CI to agent dashboard
Hi guys,
is there anyone that could explain me how to expose linked ci to the agent dashboard?
Thanks to everybody in advance
is there anyone that could explain me how to expose linked ci to the agent dashboard?
Thanks to everybody in advance
- 19 Apr 2013, 09:39
- Forum: Help
- Topic: Ticket html hyperlink issue
- Replies: 0
- Views: 649
Ticket html hyperlink issue
HI guys, I got an issue on my OTRS 3.1 When I receive an email (html format) that includes some hyperlink (href), those are not displayed and the only thing I see is the title of the link. In this way I'm unable to see and use the link indicates in the ticket body PS I've richtext enabled and my edi...
- 09 Apr 2013, 13:47
- Forum: Help
- Topic: Pasting image into FAQ's issues
- Replies: 9
- Views: 2756
Re: Pasting image into FAQ's issues
Please let me know if using the new release (OTRS and FAQ version), it works corretly.
Regards
Emanuele
Regards
Emanuele
- 02 Apr 2013, 15:09
- Forum: Help
- Topic: Pasting image into FAQ's issues
- Replies: 9
- Views: 2756
Re: Pasting image into FAQ's issues
Hi all,
I got the same issue here described.
Is there anyone that could help me on this?
Regards
Emanuele
I got the same issue here described.
Is there anyone that could help me on this?
Regards
Emanuele
- 08 Feb 2013, 14:58
- Forum: Help
- Topic: FAQ Module: corrupted articles
- Replies: 10
- Views: 4927
Re: FAQ Module: corrupted articles
IS there anyone that could help me?
I can't add more than 3 images per time in the faq....otherwise the pictures will not be stored
WORKAROUND is to save after I insert every image......please help me !
I can't add more than 3 images per time in the faq....otherwise the pictures will not be stored
WORKAROUND is to save after I insert every image......please help me !
- 08 Feb 2013, 14:52
- Forum: General
- Topic: OTRS data modeling tool
- Replies: 2
- Views: 1459
Re: OTRS data modeling tool
Thanks
- 30 Jan 2013, 13:13
- Forum: General
- Topic: OTRS data modeling tool
- Replies: 2
- Views: 1459
OTRS data modeling tool
HI all,
i got a quick question: who knows which tool has been used to create the otrs data modeling?
I'm asking 'cause i have to create one and i like a lot the methodology used for otrs
Thanks to everybody in advance
Emanuele
i got a quick question: who knows which tool has been used to create the otrs data modeling?
I'm asking 'cause i have to create one and i like a lot the methodology used for otrs
Thanks to everybody in advance
Emanuele
Re: OTRS-LDAP
Done!
The issue was related to CustomerKey => 'sAMAccountName'.
This was working before 'cause it was AD; now that I use Domino to get from the data I had to use uid instead of sAMAccountName
Thanks everybody!
Emanuele
The issue was related to CustomerKey => 'sAMAccountName'.
This was working before 'cause it was AD; now that I use Domino to get from the data I had to use uid instead of sAMAccountName
Thanks everybody!
Emanuele
Re: OTRS-LDAP
Guys,
i'm facing the same fondofotrs issue! (i can find the customers but their data are not mapped or better......row are showed but informations are empty)
I'm totally sure the map is correct (i was using the same config.pm on another working well installation)
Anyone that could help me?
i'm facing the same fondofotrs issue! (i can find the customers but their data are not mapped or better......row are showed but informations are empty)
I'm totally sure the map is correct (i was using the same config.pm on another working well installation)
Anyone that could help me?
- 07 Dec 2012, 17:14
- Forum: Help
- Topic: Columns in CMBD overview
- Replies: 18
- Views: 10827
Re: Columns in CMBD overview
I got the same issue!
Any tips about the fix?
Regards
Any tips about the fix?
Regards
- 06 Dec 2012, 11:08
- Forum: Help
- Topic: Add custom field Config Item as column
- Replies: 0
- Views: 711
Add custom field Config Item as column
Hi guys, I've recently created a new class config item having some custom fields (custom date field,etc). Now I would see those in the Config Item Dashboard "AgentITSMConfigItem" Is there anyone that could help me on doing that or someone got any tips about it? Regards and thanks in advanc...
- 13 Nov 2012, 11:38
- Forum: Help
- Topic: Iphone Handle - Error 401 authentication required
- Replies: 6
- Views: 2769
Re: Iphone Handle - Error 401 authentication required
Thanks for the tip.
Could you please show me how to do or where to find info on what to do and how?
Regards
Emanuele
Could you please show me how to do or where to find info on what to do and how?
Regards
Emanuele
- 09 Nov 2012, 18:37
- Forum: Help
- Topic: Iphone Handle - Error 401 authentication required
- Replies: 6
- Views: 2769
Iphone Handle - Error 401 authentication required
Hi guys, i'm trying to get the iphone handle package working but by now without any success....:( When i try to connect to <server>/<path>/json.pl I receive "error 401 Authoritation required" from the iphone app I've otrs 3.1 installed on windows authentication is based on active directory...
- 30 Aug 2012, 12:01
- Forum: Help
- Topic: FAQ Module: corrupted articles
- Replies: 10
- Views: 4927
Re: FAQ Module: corrupted articles
Someone with any tips about this issue? It's struggling us a lot! For every document we have to save at list 7 times!
Thanks in advance
Regards
Emanuele
Thanks in advance
Regards
Emanuele
- 10 Aug 2012, 08:44
- Forum: Help
- Topic: OTRS 3.1.8 Windows (EXE
- Replies: 22
- Views: 6385
Re: OTRS 3.1.8 Windows (EXE
Let me jump in! Yesterday I've upgrade the otrs from 3.0.11 to 3.1.8 What I've followed has been uninstall install import database run update scripts Cmd> E:\OTRS\Mysql\bin\mysql.exe -uroot Mysql>use otrs Mysql>source E:\OTRS\OTRS\scripts\DBUpdate-to-3.1.mysql.sql Mysql>quit cmd> E:\OTRS\StrawberryP...
- 09 Aug 2012, 16:40
- Forum: Help
- Topic: FAQ Module: corrupted articles
- Replies: 10
- Views: 4927
Re: FAQ Module: corrupted articles
Any news about it?
I still got the issue described here in the topic
OTRS 3.1.8 (Windows installer)
ITSM 3.1.5
FAQ 2.1.2
Any idea?
I still got the issue described here in the topic
OTRS 3.1.8 (Windows installer)
ITSM 3.1.5
FAQ 2.1.2
Any idea?
- 09 Aug 2012, 09:34
- Forum: Help
- Topic: OTRS 3.1.8 Windows (EXE
- Replies: 22
- Views: 6385
Re: OTRS 3.1.8 Windows (EXE
Just a matter of data substitution? No rebuild needed from 3.1.7?
- 08 Aug 2012, 18:21
- Forum: Help
- Topic: OTRS 3.1.8 Windows (EXE
- Replies: 22
- Views: 6385
Re: OTRS 3.1.8 Windows (EXE
Thank u!
Hope it will be released soon!
Hope it will be released soon!
- 08 Aug 2012, 13:55
- Forum: Help
- Topic: OTRS 3.1.8 Windows (EXE
- Replies: 22
- Views: 6385
Re: OTRS 3.1.8 Windows (EXE
Thanks 4 the quick answer! :) When i usually upgrade on windows I delete and reinstall ALL the package (the README and INSTALL seems more related to LINUX) I got no 3.1.7 installed and so I should before upgrade on 3.1.7 and then 3.1.8..... Do u know why is not been released the otrs4win package? Wi...
- 08 Aug 2012, 09:28
- Forum: Help
- Topic: OTRS 3.1.8 Windows (EXE
- Replies: 22
- Views: 6385
OTRS 3.1.8 Windows (EXE
Hi guys!
I've noticed that the new OTRS 3.1.8 has been released but i've faced a strange missing.....the compiled windows package is not in the repository
Does anybody know anything about it?
Thanks in advance
Regards
Emanuele
I've noticed that the new OTRS 3.1.8 has been released but i've faced a strange missing.....the compiled windows package is not in the repository
Does anybody know anything about it?
Thanks in advance
Regards
Emanuele
- 27 Mar 2012, 15:10
- Forum: Help
- Topic: Upgrade from 3.0.11 to 3.1 WIN32
- Replies: 4
- Views: 2020
Upgrade from 3.0.11 to 3.1 WIN32
Hi everybody, recently we have implemented OTRS 3.0.11 in our company but we are now facing on some bugs related to this release and then we would upgrade the system to the new one 3.1. The issue is that, for easy management, we have chosen to install OTRS on a windows server. We have found some thr...
- 12 Jan 2012, 10:56
- Forum: Help
- Topic: Use of uninitialized value in numeric gt (>)
- Replies: 1
- Views: 976
Use of uninitialized value in numeric gt (>)
Hi guys, Where i try to export a F.A.Q to pdf I receive the following error and the result is that the images are not attached into the file Use of uninitialized value in numeric gt (>) at E:/OTRS/StrawberryPerl/perl/site/lib/Font/TTF/Glyph.pm line 255., referer: http://tts/otrs/public.pl?Action=Pub...
- 11 Jan 2012, 09:43
- Forum: Help
- Topic: Email importance/priority
- Replies: 1
- Views: 767
Email importance/priority
Hi guys, I've configured OTRS to grab emails from a pop3 account and after that, the emails become a ticket. During the utilization I've faced an issue.....if a customer writes to us an email putting high importance, when I receive it in the system, the priority level is always the default 3. Is the...
- 29 Dec 2011, 18:45
- Forum: Help
- Topic: LDAP authentication customers issue
- Replies: 23
- Views: 7449
LDAP authentication customers issue
Hi guys i'm struggling with LDAP and authentication!! First of all i would explain my AD tree ou='script' dc='local' the user that is able to read the tree is "itsupport" (he belongs to another ou='User') I've tried to use the agent authentication $Self->{'AuthModule'} = 'Kernel::System::A...
- 27 Dec 2011, 16:43
- Forum: Assistenza
- Topic: LDAP autenticazione customers
- Replies: 0
- Views: 12304
LDAP autenticazione customers
Ciao ragazzi, ho un problema con implementazione di LDAP (premetto che il retrieve dei dati da AD funziona perchè riesco a vedere i customers con le relative informazioni) Non riesco però a permettere ai customers di loggarsi al sistema Inserisco qui sotto il codice che ho utilizzato $Self->{'Custom...