Znuny Open Source Ticketsystem

Hi Support

We want to delete the ticket in otrs ticketing closed tickets. Other thing is how to take the data backup in OTRS. please give the solution. 3


thanks
Dhana

Hai

After changing the DNS & Nameserver the following error is displayed when an email ticket is raised
Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Sat Jan 7 11:24:50 2012 Message: Impossible to send message to: ithelpdesk@vaata.com . Traceback (2380): Module: Kernel::System::Ticket ...

Hai

After changing the DNS & Nameserver the following error is displayed when an email ticket is raised
Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Sat Jan 7 11:24:50 2012 Message: Impossible to send message to: ithelpdesk@vaata.com . Traceback (2380): Module: Kernel::System::Ticket ...

Hai

After changing the DNS & Nameserver the following error is displayed when an email ticket is raised
Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Sat Jan 7 11:24:50 2012 Message: Impossible to send message to: ithelpdesk@vaata.com . Traceback (2380): Module: Kernel::System::Ticket ...

If a new ticket is created, an Error Message "DNS Problem - Please check System Log" is popped up.
I have checked my system log folder, and reentering the correct DNS, the same error pops up.
Help us to get the OTRS system (version 3.0.11) up and running.
My error screen shot

If a new ticket is created, an Error Message "DNS Problem - Please check System Log" is popped up.
I have checked my system log folder, and reentering the correct DNS, the same error pops up.
Help us to get the OTRS system (version 3.0.11) up and running.