Search found 1 match
- 06 Jan 2012, 19:44
- Forum: Howtos
- Topic: OTRS Telephone and Customer Template Tickets
- Replies: 8
- Views: 11562
Re: OTRS Telephone and Customer Template Tickets
Great tutorial! To complete the whole thing it would be really nice if the customer him/herself may compose and save a ticket template and then chose the template from a menu, instead of one single "ticket template" button. Anyhow thank you very much for your hints! :) I agree, the tutori...