Search found 17 matches
- 23 Feb 2012, 18:53
- Forum: Hilfe
- Topic: Verlinken von ConfigItems nicht mehr möglich
- Replies: 0
- Views: 565
Verlinken von ConfigItems nicht mehr möglich
Ich spiele gerade auf meiner Workstation mit dem aktuellen OTRS-Release herum. Ich teste dabei die CMDB und die Möglichkeiten rund um das Verlinken der CIs. Aus einem Grund, der mir natürlich nicht klar ist, ist das Verlinken von CIs plötzlich nicht mehr möglich. Genauer heißt das, dass die Tabelle ...
- 23 Feb 2012, 17:22
- Forum: Hilfe
- Topic: Anschalten von Beobachten legt OTRS-Frontend lahm
- Replies: 1
- Views: 799
Re: Anschalten von Beobachten legt OTRS-Frontend lahm
Scheinbar handelt es sich um ein Problem beim Schreiben der veränderten Konfiguration. Unmittelbar nach dem Klick auf den Knopf "Aktualisieren" war die Seite Core::TicketWatcher in der SysConfig nicht mehr benutzbar. Wir haben jetzt die Änderung auf einem Testsystem ohne Problem vorgenomme...
- 23 Feb 2012, 16:30
- Forum: Hilfe
- Topic: Anschalten von Beobachten legt OTRS-Frontend lahm
- Replies: 1
- Views: 799
Anschalten von Beobachten legt OTRS-Frontend lahm
Ich habe gerade auf unserer Produktiv-Instanz (Asche auf mein Haupt!) das Feature Beobachten angeschaltet. Das habe ich über die SysConfig gemacht, genauer unter Core::TicketWatcher. Danach war das Agenten-Frontend von OTRS für _alle_ Agenten inklusive mir lahm gelegt. Das hieß, dass ich mich z.B. n...
- 21 Feb 2012, 18:58
- Forum: Patches / Modules
- Topic: Free extensions for OTRS 3.0 (KIX4OTRS)
- Replies: 22
- Views: 90824
Re: Free extensions for OTRS 3.0 (KIX4OTRS)
+1catweazle wrote:What about OTRS 3.1? Are you going to release a adapted Version of KIX4OTRS too?
- 21 Feb 2012, 11:41
- Forum: Hilfe
- Topic: CMDB zur Verwaltung von Software-Lizenzen
- Replies: 4
- Views: 2175
Re: CMDB zur Verwaltung von Software-Lizenzen
ich habe das so gelöst: - Rechner ist ein CI - Software ist ein CI (Anzahl der Lizenzen so wie du es beschreibst) und dann die Sofware CI auf den Rechner verlinken somit kannst Du am CI sehen/zählen was installiert ist Ok, das gibt einem zumindest den Überblick, auf welchen Rechnern die Software in...
- 20 Feb 2012, 18:49
- Forum: Hilfe
- Topic: CMDB zur Verwaltung von Software-Lizenzen
- Replies: 4
- Views: 2175
CMDB zur Verwaltung von Software-Lizenzen
Hallo liebe Kollegen OTRS-Benutzer, ich schaue mir gerade die CMDB von OTRS::ITSM an. Genauer liegt mein Augenmerk dabei auf der Verwendtbarkeit der CMDB zur Verwaltung von Software-Lizenzen. Eine generelle Frage vorne weg: kennt jemand eine umfassendere und vor allem aktuellere Dokumentation von OT...
- 20 Feb 2012, 18:19
- Forum: Hilfe
- Topic: LDAP Anbindung für den Kunden
- Replies: 42
- Views: 10287
Re: LDAP Anbindung für den Kunden
ok danke, werde ich versuchen:) Ich habe den Thread nur überflogen. Daher kann ich nur raten, ob nicht vielleicht folgndes Dein Problem wenigstens teilweise löst: http://www.otrs.com/de/produkte/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-storing-ldap-attributes/ . Das ist allerding...
- 15 Feb 2012, 16:13
- Forum: Help
- Topic: How do I add a due date the customer interface?
- Replies: 17
- Views: 5515
Re: How do I add a due date the customer interface?
Open de_ITSMTicket.pm from folder .../otrs/Kernel/Language and edit the line: $Self->{Translation}->{'Due date'} = ' Fälligkeitsdatum '; Ok, I get the idea. There is probably a file fr_ITSMTicket.pm to store the translation in french etc. Unfortunatly I don't have access to the source code or the c...
- 15 Feb 2012, 15:42
- Forum: Help
- Topic: How do I add a due date the customer interface?
- Replies: 17
- Views: 5515
Re: How do I add a due date the customer interface?
I managed to make a due date available in the CI and also gave it a meaningful name, but it's only in German. If I switch to English, it's still displayed in German. Is there a way to provide the system with localized versions of such names? Try to edit Ticket -> Core::TicketFreeTime -> TicketFreeT...
- 15 Feb 2012, 13:57
- Forum: Help
- Topic: How do I add a due date the customer interface?
- Replies: 17
- Views: 5515
Re: How do I add a due date the customer interface?
There is an easier and better way to show the delivery date. Ticket -> Frontend::Customer::Ticket::ViewNew -> Ticket::Frontend::CustomerTicketMessage###TicketFreeTime Set Key 6 with Content 0 = Disabled, 1 = Enabled, 2 = Enabled and required :D This way is not available in OTRS 3.1.1, but I've foun...
- 15 Feb 2012, 13:29
- Forum: Help
- Topic: How do I add a due date the customer interface?
- Replies: 17
- Views: 5515
Re: How do I add a due date the customer interface?
Customer Interfaceyuri0001 wrote:What do you mean CI? ConfigItem or some else?
- 15 Feb 2012, 13:28
- Forum: Help
- Topic: How do I add a due date the customer interface?
- Replies: 17
- Views: 5515
Re: How do I add a due date the customer interface?
There is an easier and better way to show the delivery date. Ticket -> Frontend::Customer::Ticket::ViewNew -> Ticket::Frontend::CustomerTicketMessage###TicketFreeTime Set Key 6 with Content 0 = Disabled, 1 = Enabled, 2 = Enabled and required :D This way is not available in OTRS 3.1.1, but I've foun...
- 15 Feb 2012, 12:20
- Forum: Help
- Topic: How do I add a due date the customer interface?
- Replies: 17
- Views: 5515
Re: How do I add a due date the customer interface?
Ok, I know how to do it in OTRS 3.1.1.
You have to create a new dynamic field for tickets (Admin -> dynamic fields) of type "Date" with the appropriate options. Then you have to activate the new field for the CI in the SysConfig (Ticket -> Frontend::Customer::Ticket::ViewNew).
You have to create a new dynamic field for tickets (Admin -> dynamic fields) of type "Date" with the appropriate options. Then you have to activate the new field for the CI in the SysConfig (Ticket -> Frontend::Customer::Ticket::ViewNew).
- 14 Feb 2012, 18:11
- Forum: Help
- Topic: How do I add a due date the customer interface?
- Replies: 17
- Views: 5515
Re: How do I add a due date the customer interface?
Hey, nice find!!richydom wrote:Hello,
in the demo of OTRS (http://www.otrs.com/products/help-desk/online-demo/) it is possible to set an delivery date.
How can I activate this in OTRS/ITSM?
Kind regards,
richydom
This is exactly what I want! How can this be done?
- 14 Feb 2012, 13:55
- Forum: Help
- Topic: How do I add a due date the customer interface?
- Replies: 17
- Views: 5515
Re: How do I add a due date the customer interface?
I want the customers to be able to specify a due date. The hope is to never run into an escalationferrosti wrote:This is solved with escalation times and/or services in case you work with ITSM.
- 14 Feb 2012, 13:54
- Forum: Help
- Topic: How do I add a due date the customer interface?
- Replies: 17
- Views: 5515
Re: How do I add a due date the customer interface?
Ok. I've found something in Core::TicketFreeTime. I still have to figure out what all those entries mean etc.
But where do I go from there? A due date field will not simply appear in the CI, won't it? How do I make it manditory?
But where do I go from there? A due date field will not simply appear in the CI, won't it? How do I make it manditory?
- 13 Feb 2012, 18:54
- Forum: Help
- Topic: How do I add a due date the customer interface?
- Replies: 17
- Views: 5515
How do I add a due date the customer interface?
Search for "due" or "due date" in the forum is not possible ("due" is ignored ), so here you go:
Is it possible? If yes, how? Why is it missing in the first place? Imho a due date is a pretty important information of a service request, don't you think?
Is it possible? If yes, how? Why is it missing in the first place? Imho a due date is a pretty important information of a service request, don't you think?