Znuny Open Source Ticketsystem

I have re-done the upgrade and the customer interface is now responding appropriately. Maybe I did not follow the upgrade procedure exactly. I can just maybe mention for the on-line manual that it would be worth mentioning that ACLs need to be deployed again after the upgrade. Jojo, thanks for your ...

No, just standard OTRS, not even ITSM.

Please note that the problem exists when customer try to review their tickets and the javascript seems to stop running.

Ok, did that on my Vanilla installation and the customer ticket view works fine on the test installation. On my production installation we use LDAP for customer authentication and the CustomerID is the same as the customer's e-mail on the AD. So there is no Customer Company in the configuration - we...

Hi Florian

Thanks for the reply.

We did not experience any issues on 5.0.16. Only since I upgraded to 5.0.22 did we start to experience problems. Is there something specific I can look at?

Louis

I now did a vanilla install of otrs 5.0.22. To to test the customer user interface, I of course need to create a customer in the backend. When I try to create the customer, I am not able to enter a value in the Customer ID field - can't type in it, can't copy paste into it. If I then try to submit, ...

Hi I have now upgraded to 5.0.22. Customers are able to log in and create new tickets. They are also able to access their current tickets, but once they are in ticket view mode, they cannot do anything else, i.e. they can type a reply, but it does not submit, nor can they go to their preferences or ...

After I spent some more time with the Generic Agent (GA) config screen, it seems that the GA is using values from both my old setup and the new. I guess it generates the drop downs from evaluating all tickets - not just looking at the setup of my Dynamic fields. This of course makes sense if you wan...

Hi I have upgraded our installation of OTRS to version 5.0.22 and I also used the opportunity to do some configuration changes to the system. Where we used the system just for our IT department, one of the other departments in the organization have now also asked to use the system to assign and mana...

Yes, we did the configuration through SysConfig. However, my colleague informed me that he did make some changes to the Defaults.pm file, but that he commented out those changes again. Had look now and found he also commented out the following line along with along with his LDAP configs. #$Self->{Au...

Hi crythias here is the config file: package Kernel::Config; use strict; use warnings; use utf8; sub Load { my $Self = shift; # ---------------------------------------------------- # # database settings # # ---------------------------------------------------- # # The database host $Self->{'DatabaseH...

Hi After rebooting our Ubuntu 12.04 server running OTRS/ITSM 3.3.x, our customers can still login using LDAP autentication, but when one tries to log in as an agent on http://...../otrs/index.pl you get this message: "Internal Server Error The server encountered an internal error or misconfigur...

Hi Tobias

Did you find anything? Also struggling.

Louis

Hi jojo

Finally got time to spend with Sendmail and I am no able to send mails. Speed is excellent now.

Thanks
Louis

Don't have one. Will have to figure it out myself then.

Hi jojo

Now I have to learn sendmail! Would you be able to point me to the SMTP settings to submit our MS Exchange server?

Louis

Hi

We send mails with SMTP.

During testing I get a notification e-mail of a new ticket even before the form closes in the browser.

Regards
Louis

Hi

Under "Core::Spellchecker", Setting "Spell Checker, enables spell checker support" is already set to 'No'. Is there any other places that I need to disable spell checking?

Louis

Hi

I have recently installed and configured OTRS 3.0.11 on CentOS 5.5 and mysql. It is run in on a virtual server. Customer login is fast as is agent logins, but form submission by customers run between 30 and 40 seconds. Can someone help.

Louis