Search found 619 matches

by skullz
19 Mar 2024, 16:21
Forum: Help
Topic: Last inbound email datetime?
Replies: 1
Views: 72

Re: Last inbound email datetime?

Edit:
Oppss..im wrong..

Do check addon Znuny-SortByLastContact
by skullz
06 Mar 2024, 14:18
Forum: General
Topic: (SOLVED) ACL - configure dynamic field values visible depends on queues.
Replies: 2
Views: 87

Re: ACL - configure dynamic field values visible depends on queues.

You missing DynamicField_
Try

Code: Select all

Properties =>
  Ticket => 
    Queue => SD

Possible =>
  Ticket => 
    DynamicField_CloseCategory => x
To define multiple value, use the (+) symbols
by skullz
26 Feb 2024, 10:38
Forum: Help
Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
Replies: 16
Views: 447

Re: problem after upgrading from 6.5.4 to 6.5.6

try private mode browser / disable browser addon if using..
as there is not much log here, i just can guess
by skullz
24 Feb 2024, 05:00
Forum: Help
Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
Replies: 16
Views: 447

Re: problem after upgrading from 6.5.4 to 6.5.6

I would try to remove MarkTicketSeenUnseen addon first..
by skullz
23 Feb 2024, 16:35
Forum: Help
Topic: [solved]problem after upgrading from 6.5.4 to 6.5.6
Replies: 16
Views: 447

Re: problem after upgrading from 6.5.4 to 6.5.6

Not sure this has anything to do with the issue..
Do you execute migration script?
by skullz
23 Feb 2024, 16:18
Forum: General
Topic: SOLVED: migrate database from otrs 6.0.29 to znuny 6.5.6
Replies: 4
Views: 373

Re: migrate database from otrs 6.0.29 to znuny 6.5.6

Migration script (scripts/MigrateToZnuny6_x.pl) will handle all this db things.

And if course u have to do 1 by 1. as mention above
by skullz
20 Feb 2024, 13:40
Forum: Help
Topic: [resolved] How to configure article header behavior as it was with 5.x?
Replies: 3
Views: 196

Re: How to configure article header behavior as it was with 5.x?

Not sure this on v6.x or not..do check sysconfig for

Code: Select all

Ticket::Frontend::ArticleHeadVisibleDefault
by skullz
16 Feb 2024, 12:41
Forum: Help
Topic: Dashboard Defaults not taken over
Replies: 3
Views: 230

Re: Dashboard Defaults not taken over

no that im aware of..perhaps others users can help.. Build user preferences field based on the dashboard type. Admin than update the correct value from Admin > Agent > Select Agent > User Preferences> Miscellaneous This post may help https://community.znuny.org/viewtopic.php?t=19936 PrefKey => UserD...
by skullz
16 Feb 2024, 11:31
Forum: Help
Topic: Dashboard Defaults not taken over
Replies: 3
Views: 230

Re: Dashboard Defaults not taken over

Its stored under each of user_preferences table.

Code: Select all

SELECT * FROM user_preferences where preferences_key LIKE 'UserDashboardPref%'
https://doc.znuny.org/legacy/api/otrs/6 ... references
by skullz
16 Feb 2024, 08:37
Forum: Help
Topic: 500 Error after upgrading to Znuny 7.0.15
Replies: 12
Views: 420

Re: 500 Error after upgrading to Znuny 7.0.15

You are missing the version number and .opm extension there.

Code: Select all

su - otrs -c 'bin/znuny.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages7/:GeneralCatalog-7.0.1.opm
by skullz
07 Feb 2024, 11:49
Forum: General
Topic: OTRS 6.5.2 Error "Browser too old" returns every 2 Mondays
Replies: 5
Views: 445

Re: OTRS 6.5.2 Error "Browser too old" returns every 2 Mondays

I would check any cron that perform update / reset someting..

Code: Select all

crontab -l -u root
crontab -l -u anyothersuser
by skullz
07 Feb 2024, 11:45
Forum: Help
Topic: How add observer form open ticket customer
Replies: 2
Views: 313

Re: How add observer form open ticket customer

The 2nd customer should have same customer id (company) as 1st customer.

The 2nd customer will be able to view the ticket at customer portal > Company tickets
by skullz
21 Jan 2024, 09:44
Forum: Help
Topic: Fresh 6.5.5 Install Issue
Replies: 3
Views: 428

Re: Fresh 6.5.5 Install Issue

try to install mariadb-client 1st
by skullz
09 Jan 2024, 19:33
Forum: Help
Topic: How to create web service invoker for sending HTTP request when ticket is updated
Replies: 1
Views: 866

Re: How to create web service invoker for sending HTTP request when ticket is updated

Under webservice > your webservices 1. Znuny as requester > Invoker > Add Invoker > Ticket::Generic You have to define the invoker name, e.g: UpdatePipefy. a) Mapping for the Outgoing data: XSLT this is totaly depend on the structure of the target webservice (Pipefy). Example Send parameter Hash tha...
by skullz
09 Jan 2024, 19:07
Forum: Help
Topic: Fulltext search slow
Replies: 10
Views: 918

Re: Fulltext search slow

how about this?
https://doc.znuny.org/legacy/manual/adm ... uning.html

last time i had super slow issue is on postgresql..vacuum some table, its gained some performance.
by skullz
18 Dec 2023, 15:48
Forum: Help
Topic: About the version of znuny update conditions
Replies: 1
Views: 843

Re: About the version of znuny update conditions

I have made a new submission. I have two znuny servers in my environment. On one server (RHEL8) I use "znuny6.4.2". One server (RHEL7) uses "znuny6.4.4". Recently, I tried to update to "LTS6.5.X" to bring znuny up to date, However, both of them failed to upgrade to &qu...
by skullz
11 Dec 2023, 12:16
Forum: Help
Topic: After succesfull OAUTH2 TOKEN CONFIGURATION setup, I do not have the field "authentication type" in new postmaster mailb
Replies: 3
Views: 879

Re: After succesfull OAUTH2 TOKEN CONFIGURATION setup, I do not have the field "authentication type" in new postmaster m

Dear Skullz, I forgot to update my profile. We are running 6.4.5 at the moment and this weekend I am planning to go to 6.5 and then 7.0.13 I do want to use native oauth2 but as I said, I am missing two fields in the form to configure a mailbox. The Authentication type field and the OAuth2 token con...
by skullz
11 Dec 2023, 10:59
Forum: Help
Topic: After succesfull OAUTH2 TOKEN CONFIGURATION setup, I do not have the field "authentication type" in new postmaster mailb
Replies: 3
Views: 879

Re: After succesfull OAUTH2 TOKEN CONFIGURATION setup, I do not have the field "authentication type" in new postmaster m

I have followed the steps as described here: https://www.znuny.org/en/blog/modern-authentication-with-microsoft However.. when I finish the steps and have a valid token and go to the postmaster mail accounts and add a new one, I do not have the field "authentication type" available. - Con...
by skullz
05 Dec 2023, 12:30
Forum: Help
Topic: Apache stops working when viewing specific tickets
Replies: 6
Views: 1029

Re: Apache stops working when viewing specific tickets

Do also check browser console log
See whatever script / files / network that got stuck..
by skullz
21 Nov 2023, 20:48
Forum: General
Topic: Reports - choose to issue a report only for a certain queue from those set?
Replies: 1
Views: 1256

Re: Reports - choose to issue a report only for a certain queue from those set?

When you create a report, untick 'Do not allow changes bla bla bla'
stats-config-xaxis.png
by skullz
21 Nov 2023, 20:38
Forum: Help
Topic: Update Znuny 7.0.12
Replies: 4
Views: 1713

Re: Update Znuny 7.0.12

2. No need to touch Config.pm if you using `bin/znuny.Console.pl Admin::Config::Update` except for the $Home path that only available in the Config.om They will be update in DB and ZZZAuto if not mistaken. 3. I guess this conf for the ssl. Normally i just use default-ssl conf file that come with the...
by skullz
16 Nov 2023, 11:43
Forum: Help
Topic: Can't send mail [RESOLVED]
Replies: 9
Views: 1904

Re: Can't send mail

Check
Admin > Email Addresses
Admin > Queues > <QUEUE_NAME> > System address
Admin > Auto responses

Admin > System Configuration > Daemon::SchedulerTaskWorker::NotificationRecipientEmail
Admin > System Configuration > Admin::Email
by skullz
15 Nov 2023, 11:49
Forum: Help
Topic: Can't send mail [RESOLVED]
Replies: 9
Views: 1904

Re: Can't send mail

Check System Configuration> NotificationSenderEmail
by skullz
15 Nov 2023, 11:09
Forum: General
Topic: Znuny / OTRS pre migration questions
Replies: 1
Views: 1233

Re: Znuny / OTRS pre migration questions

1. Ticket module – we would like to be able to track time or record how long it takes a given service technician to respond. Currently, when I was creating new tickets, I saw that there was an option called "Total duration" of the ticket, but it could only be set for the first message in ...
by skullz
14 Nov 2023, 13:17
Forum: Help
Topic: Update Znuny 7.0.12
Replies: 4
Views: 1713

Re: Update Znuny 7.0.12

I just assumed you opt for the new user 'znuny' and directory '/opt/znuny' 1. Kernel/Config.pm $Self->{Home} = '/opt/znuny'; 2. Check for the ScriptAlias, Frontend::WebPath and Ticket::Article::Backend::MIMEBase::ArticleDataDir shell > bin/znuny.Console.pl Admin::Config::Read --setting-name ScriptAl...
by skullz
09 Nov 2023, 17:26
Forum: General
Topic: OTRS - support to tag tickets during ticket closure
Replies: 4
Views: 1563

Re: OTRS - support to tag tickets during ticket closure

1. You are looking at Admin > Dynamic Fields where you can add additional field to ticket fields. Example, Name: ClosureTag Label: Closure Tag FieldType: Dropdown Object: Ticket Possible values: Key: AAA Value: AAA Key: BBB Value: BBB Key: N/A Value: N/A 2. Enable it at Admin > System Configuration ...
by skullz
31 Oct 2023, 13:01
Forum: General
Topic: Customer can't connect to OTRS
Replies: 12
Views: 6551

Re: Customer can't connect to OTRS

try to filter it

Code: Select all

$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = 'OTRSCustomerID';
..............
..............
$Self->{CustomerUser} = {
   AlwaysFilter => 'OTRSCustomerID',
..............
}
**only customer user data that has 'OTRSCustomerID' can be auth and sync
by skullz
27 Oct 2023, 18:30
Forum: General
Topic: Lock or escallate tickets based on logged time. (How to handle?)
Replies: 3
Views: 1854

Re: Lock or escallate tickets based on logged time. (How to handle?)

Good day, Can I make Znuny notify someone when a ticket has too many minutes logged on it? Use Service SLA / Queue based escalation.. You can predefined how many minutes expected for the the agent to respond / update / solution the ticket. Then, setup the escalation notification (Admin > Ticket Not...
by skullz
27 Oct 2023, 18:26
Forum: Help
Topic: Upgrading from OTRS to Znuny with plugin issues
Replies: 1
Views: 1572

Re: Upgrading from OTRS to Znuny with plugin issues

I guess because the addon repos still point to otrs in sysconfig. Upgrade one by one Repo (Znuny LTS): https://download.znuny.org/releases/itsm/packages6x/ shell > su - otrs shell > bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:GeneralCatalog-6.1.1....
by skullz
23 Oct 2023, 15:44
Forum: General
Topic: Move profil picture
Replies: 2
Views: 1829

Re: Move profil picture

what version? screenshot ?
by skullz
20 Oct 2023, 09:14
Forum: Help
Topic: Appointment reminder notification already exists
Replies: 5
Views: 1793

Re: Appointment reminder notification already exists

I think should be okay as long migration completed..
by skullz
19 Oct 2023, 18:37
Forum: Help
Topic: Appointment reminder notification already exists
Replies: 5
Views: 1793

Re: Appointment reminder notification already exists

I means the notification itself from Admin > Ticket Notification / Notification Event
by skullz
19 Oct 2023, 17:23
Forum: Help
Topic: Appointment reminder notification already exists
Replies: 5
Views: 1793

Re: Appointment reminder notification already exists

I guess it is because of the OTRSAppointmentCalendar-5.0.2 leftover..
Just rename the notification to something else / delete it, then perform the upgrade again
by skullz
19 Oct 2023, 15:05
Forum: Help
Topic: Office 365 Login
Replies: 3
Views: 1787

Re: Office 365 Login

Below post slightly different as he add his module to do the sync..
But good starting point..

viewtopic.php?t=26197
by skullz
19 Oct 2023, 15:02
Forum: Help
Topic: OAuth2 token refresh issue to Azure AD
Replies: 2
Views: 1819

Re: OAuth2 token refresh issue to Azure AD

No expert in this, but first i check the url authorization and url for token in Oauth2 screen.

Url authorization should end with '/authorize'
Url token should ens with '/token'
by skullz
14 Oct 2023, 19:22
Forum: Help
Topic: Migrating from 6.0.48 to 7.0.10
Replies: 1
Views: 1468

Re: Migrating from 6.0.48 to 7.0.10

6.0.x > 6.1 > 6.2 > 6.3 > 6.4 > 6.5 > 7.0
by skullz
29 Sep 2023, 03:49
Forum: General
Topic: Modern Authentication works, but token keeps expiring
Replies: 2
Views: 1928

Re: Modern Authentication works, but token keeps expiring

as far you have something like below, the expired token will be automatically renew..i think it upon next ticket fetching time..
token2.png
by skullz
27 Sep 2023, 13:47
Forum: Help
Topic: Ticket Queue Overview
Replies: 2
Views: 1642

Re: Ticket Queue Overview

looking through the code, guess its only support single value / group at the moment
by skullz
21 Sep 2023, 07:23
Forum: General
Topic: [solved] CMDB Search
Replies: 2
Views: 1836

Re: CMD Search

i dint think it has that greater or lower..only exact value..
however you can send multi value to the parameter using array.

Code: Select all

CustomerEndDate     => [ "2023-04-12", "2023-04-11" ]
by skullz
21 Sep 2023, 06:54
Forum: Help
Topic: Error: Timeout of 600 seconds reached, killing child process!
Replies: 3
Views: 1657

Re: Error: Timeout of 600 seconds reached, killing child process!

1. The daemon email receiver Daemon::SchedulerTaskWorker::NotificationRecipientEmail 2. Usually this about email fetching or sending..i would execute this manually 1st MailAccountFetch / MailQueueSend using --force and --debug param.. 2. I would stop the daemon first..then check if there is some old...
by skullz
15 Sep 2023, 16:56
Forum: Help
Topic: Error upgrading from 6.4.5 to 6.5.1
Replies: 15
Views: 4451

Re: Error upgrading from 6.4.5 to 6.5.1

Code: Select all

re-execute the migration script
by skullz
15 Sep 2023, 15:42
Forum: Help
Topic: Error upgrading from 6.4.5 to 6.5.1
Replies: 15
Views: 4451

Re: Error upgrading from 6.4.5 to 6.5.1

then try to use 'assigned' instead of open

Code: Select all

bin/otrs.Console.pl Admin::Config::Update --setting-name Ticket::Frontend::AgentTicketNoteToLinkedTicket###StateDefault --value assigned
then reexecute the migration script
or follow KaiHerlemann recommendation
by skullz
15 Sep 2023, 15:38
Forum: Help
Topic: Manual escalation
Replies: 2
Views: 1460

Re: Manual escalation

I guess your side determine escalate as 'ticket new/open more than X days' ? System Configuration > DashboardBackend###0110-TicketEscalation at the Attributes StateType=open;StateType=new;TicketCreateTimeOlderMinutes=144000; save and deploy the config. This will use existing ticket escalation dashbo...
by skullz
15 Sep 2023, 15:24
Forum: Help
Topic: Error upgrading from 6.4.5 to 6.5.1
Replies: 15
Views: 4451

Re: Error upgrading from 6.4.5 to 6.5.1

Nothing to worry about the new files..its a new features integrated in 6.5.

how about this? what the response ?

Code: Select all

bin/otrs.Console.pl Admin::Config::Read --setting-name Ticket::Frontend::AgentTicketPhone###StateDefault
by skullz
15 Sep 2023, 10:31
Forum: Help
Topic: Error upgrading from 6.4.5 to 6.5.1
Replies: 15
Views: 4451

Re: Error upgrading from 6.4.5 to 6.5.1

Do you try running the config update as latest giacomo post?
by skullz
14 Sep 2023, 17:14
Forum: General
Topic: Ticket closed - Customer can't open notes
Replies: 3
Views: 1937

Re: Ticket closed - Customer can't open notes

If you are already on 7.0.x, straight away jump to latest patch release..