Znuny Open Source Ticketsystem

Run these commands:

cd /opt/otrs/var/cron
for foo in *.dist; do cp $foo `basename $foo .dist`; done
cd /opt/otrs/bin

edit the fetchmail file to reflect the changes then run:

./Cron.sh restart otrs

You owe me lunch.

(I'm co-workers with the OP )

Thanks Wolfgang, Ill try that out.

For the last part. If we cant do regexp, do you know if its possible to have multiple BaseDN items configured? That way I could only enter the DNs of faculty.

Thanks.

RTorres- I had the same problem after ldap auth started working. The fix for me was to put in this line: $Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend'; Check out my config above... this is still working for me. Also, IIRC, you had put "1"s after some of the options... perhaps y...

I have it set up so only customers in a particular Active Directory group can authenticate to the customer portal and that works fine. However, I see many system accounts and groups as well as student accounts that I dont want to be shown when creating a new ticket. Im looking for a help to accompli...

Hi Kekkek-
Thanks for the reply. Your config worked perfectly!

Thanks again for your help!

ferrosti - yes, i know (as pointed out in the OP)...that is why I was looking for help ;) Regardless I figured it out lastnight. First off, I had to restart the services. After that I was able to LDAP auth, but not login to the OTRS system. The following line is needed in v3.1.1... all the other con...

Hi everyone- Im working on a new install of OTRS (v3.1.1) on a clean install of Windows 2008 R2 SP1 server. I have that base install of OTRS working fine (aka can login with root@localhost) and want to get authentication working with LDAP/AD. Im having troubles getting this working. I get the follow...