Znuny Open Source Ticketsystem

Hello Roy,

thank you so much. i found $Self->{Debug} = 1000; and restored to $Self->{Debug} = $Param{Debug} || 0;

I guess this will fix it.

Guys, please, at least tell me where to have a look in the server.....

has anyone any idea on this? i'm pretty desperate......

Hello, i receive in my inbox every day this, and i don't even know what to do to avoid it It's an email coming from OTRS Notifications with subject: OTRS Scheduler Daemon Cron: MailQueueSend Maybe debug enabled? Using 6.4 Net::SMTP>>> Net::SMTP(3.13) Net::SMTP>>> Net::Cmd(3.13) Net::SMTP>>> Exporter...

jojo wrote: ↑13 Feb 2023, 11:41

Nickcarter wrote: ↑13 Feb 2023, 10:09 mysql --version
mysql Ver 8.0.32-0ubuntu0.22.04.2 for Linux on x86_64 ((Ubuntu))

OTRS 5 and 6 do not support MySQL 8

so, should i go further on update to znuny 6.0 + 6.1 + 6.2 + 6.3 + 6.4 not skipping a single subversion ?

Hi, I would try first if some change in the system configuration broke something. to figure this out: 1) Move Kernel/Config/Files/ZZZAuto.pm away (don't delete it, these are your changes) 2) Rebuild the configuration again: bin/otrs.Console.pl Maint::Config::Rebuild 3) Delete the cache bin/otrs.Con...

jojo wrote: ↑12 Feb 2023, 19:06 did you also switched to MySQL 8?

mysql --version
mysql Ver 8.0.32-0ubuntu0.22.04.2 for Linux on x86_64 ((Ubuntu))

Hello guys. I know, this topic has been handled several times, but none of what you wrote helped me to solve this issue. I am migrating an old Community edistion from 4.0.30 directly to 5.0.42 and i'm stuck here. I will go to 6.x later. I used this guide : https://ww.sd.vc/wp/2015/10/21/upgrading-ot...

Hello guys
looks like no one can help me......

Hello guys, i am using OTRS 4.x , i followed the guide shown at http://forums.otterhub.org/viewtopic.php?f=60&t=24116 but since i'm not a programmer i don't know how to modify properly the system. I have 5 queues in the system. What i'm trying to do: When an user chooses a queue, the text area (...

Update.

I found the configuration, under "user" panel.

The issue of renamed user association still remain.
I suggest to link the userID in the table, instead to copy the username.

Same problem here.
In version 3.0.11 this issue was not present.

UPDATE: I found a table called service_customer_user and it is showing strange things. I 'd avoid to handle this by sql, could you please show me how to handle it , using Admin control panel? I want just to inform you: 1) user "sala" no longer exists. I renamed it in ACP but there is still...

Hello, i created several services in backend panel to let my customers have more choose. Unfortunately, when they are creating a new ticket in frontend page, they can't see all services, since they are missing. (see jpg attached) Any hints? http://imageshack.us/photo/my-images/811/otrs.jpg/ Update, ...

Salve dopo aver abilitato i servizi nel frontend, ho creato un elenco di servizi, ma non tutti sono visibili
Allego uno screen del backend e del frontend.

http://imageshack.us/photo/my-images/811/otrs.jpg/