Znuny and ((OTRS)) Community Edition

tripti_rai2005

I am again getting the same error at random situations.

tripti_rai2005

I have deleted the cache and the problem seems to have gone away.I shall update if the error pops up again.Thanks in advance.

tripti_rai2005

Id it a possibility that i am required to delete the cache?

tripti_rai2005

This error has started to pop up since yesterday..sometimes it does and sometimes it does not. It doesn't appear on any particular action..just random.
For your information:-
We have configured otrs with our ldap-s

tripti_rai2005

At my organization our support staff is using OTRS for ticket logging purpose since more than 1.5 years.Today onwards the production system is throwing error like below:- Software error: Attempt to delete disallowed key '556657112' from a restricted hash at /usr/share/perl5/IO/Socket/SSL.pm line 146...

tripti_rai2005

I have found the file InterfaceCustomer.pm where thhis message is displayed # show logout screen $LayoutObject->Print( Output => \$LayoutObject->CustomerLogin( Title => 'Logout', Message => 'Logout successful. Thank you for using OTRS!', %Param, ), ); return 1; } But not sure where to edit the backg...

tripti_rai2005

i want to change the background color of this message displayed on logout.Could you tell me which file to refer?

Login failed! Your user name or password was entered incorrectly.

tripti_rai2005

my serevr is EST.How do i choose the offset to my server time?

tripti_rai2005

OTRS by default is configured with which timezone ? I am trying to sett he timezone to EST Timezone.Hence in Sysconfig -> Framework -> Core::Time i set the TimeZone to -5.Please tell me if its correct. Also what does the following statement mean? Sets the system time zone (required a system with UTC...

tripti_rai2005

I want that ability.They should be able to move an issue to enhancement and then use forward button.This functionality i need .Hece i dont need 2ACLs. For my requirement i used following ACL and it works fine for me. $Self->{TicketAcl}->{'ACL-Name-1'} = { # match properties Properties => { # current...

tripti_rai2005

You did not get my point.Anyways my problem is solved now.Thanks!

tripti_rai2005

anyone?

tripti_rai2005

I dont want to divide the ACL in two sections.As there may be cases where one would change the type from issue to enhancement and then use forward button.

tripti_rai2005

I want to forbid the use of forward button for ticket type ISSUE. Is the below ACL Correct?Please highlight the lines that seem incorrect to you. $Self->{TicketAcl}->{'101-Second-Example-ACL'} = { # match properties Properties => { # current ticket match properties Ticket => { Type => ['ENHANCEMENT'...

tripti_rai2005

I am unable to get this working but.I have followed all the instructions

tripti_rai2005

ACL name can be any random name or there is a logic behind that?

tripti_rai2005

Done that.
Even then the forward button appears for all ticket types.Any other config changes required?Could you give me a sample ACL just to test if i am going on the right path?

tripti_rai2005

I have written the below ACL and entered it in config.pm.Could you please verify if its correct.I am trying to enable the forward button only for ticket type=enhancement Apart from making changed to config.pm are there any other changes that need to be made? # ACL Config to enable move to portfolio ...

tripti_rai2005

i want to disable the forward button after it has been clicked once to avoid multiple forwards.Could you help me as to how i can achieve this? Also i want to display the forward button based on the ticket type. For example i have to types in my otrs installation.1.Issue 2.Enhancement. i want to disp...

tripti_rai2005

I have a query regarding queue based and sla based escalations.In my otrs setup, i have setup both the escalations, queue based as well as SLA based.In this matter which one will be implemented. Ideally the case should be that if a particular ticket has no SLA assigned to it, then it should escalate...

tripti_rai2005

Thanks anyways ..Problem Solved.I had added an extra space in the group name to which my queue was assigned.

tripti_rai2005

Thanks a lot.Problem solved.

tripti_rai2005

Okay.So i have configured my cron job. please answer my one question.Is it possible to run the web generic interface every 10 minutes? No right? It can be scheduled to run at a particular time on a particular day for example at 10:30am every Monday ,but not every 10 minutes.Please correct me if i am...

tripti_rai2005

As we can specify or set the Generic agent job to be run viaWeb interface, do we still need to set up the cron job to run the GenericAgent.pl? I had set up one Generic agent job (using web-interface)todelete the ticket that I had move it to Junk queue every 10:30 am Manday, withoutsetting up cron jo...

tripti_rai2005

I have added a job in generic agent to run every 10minutes 00 hours and all days of the week.When i run the job manually it works.But it doenot work automatically according to the period set.Please help.
Is there any other setting that needs to be enabled.??

tripti_rai2005

i am adding a new queue from the admin tab and assigning it to groups as well.But the queue is vidible only in the agent interface and not the customer interface.
Please guide me as to which step m i missing.

tripti_rai2005

can you please tell me, where is apache error log otrs.log located in linux otrs installation?
i am aware that it is located at OTRS\var\log\otrs.log in windows installation..

tripti_rai2005

I read somewhere
" In the function SOAP::Transport::HTTP::CGI::handle
when changing sysread( STDIN, $buffer, $length ) to read( STDIN, $buffer, $length ) everything works perfect."

Does this stand true in this case as well?

tripti_rai2005

Any permissions need to be set?or any changes required to be made in apache ?index.pl as the same location in cgi-bin is accessible, but not rpc.pl..

tripti_rai2005

Soap lite is installed.

tripti_rai2005

any help..??
i am not able to run rpc.pl file when otrs installed on unix box!

tripti_rai2005

Also when i try to perform soap operations from a php file my php file gives me following errors. Fatal error: Uncaught SoapFault exception: [soap:Client] Application failed during request deserialization: no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187 in D:\w...

tripti_rai2005

i have installed the otrs on a remote linux machine.i am trying to access the rpc.pl file and i get this error Firefox can't find the file at http://158.52.196.42/otrs/rpc.pl. Check the file name for capitalization or other typing errors. Check to see if the file was moved, renamed or deleted. Could...

tripti_rai2005

For The file system (what makes the program run, and its accompanying config files.) replication. My fresh instance is hosted on Windows OS and the current OTRS instance is installed on Linux box which has to be replicated onto my fresh instance. How do you think is it going to affect the directory ...

tripti_rai2005

in the fresh instance when i try to import the whole database.A lot of primary key violations occur.So should i empty all the tables in fresh instance and then import database.

tripti_rai2005

I have currently one OTRS instance running on one machine, but I am planning on installing a new (fresh) OTRS instance on a larger server and rehosting the fresh system with entire database and configurations from my current instance of OTRS. Therefore I am interested in hearing about best practices...

tripti_rai2005

I'm trying to force my agents to select the Service field when creating tickets. Looks like an obvious thing to do but I can't find a way.. I changed the Kernel/Output/HTML/Standard/AgentTicketPhone.dtl file so the field looks like mandatory one (ie. it has a '*' and black text) but now I need to do...

tripti_rai2005

Hey..Thanks ..That was exactly my problem..Although i solved it before..Thanks for your input!

tripti_rai2005

tripti_rai2005

I have successfully been able to post the data..thanks for your help jojo!

tripti_rai2005

I have queried the database to get the data..but i want it to be generated dynamically in otrs like the statistic module works..My query looks like this select queue.name queue, service.name service, ticket.tn ticket, ticket.create_time, min(ticket_history.create_time) as resp_time, timestampdiff(se...

tripti_rai2005

Can some one please respond to my query

tripti_rai2005

Can some one please respond to my query

tripti_rai2005

Can some one please respond to my query

tripti_rai2005

I am looking forward to a report showing me the first response time for agents.It could be a static report as well.I need to generate a report in otrs for periodic view by my customer.I would appreciate if someone could help me.
I can write a sql query , but i need a report.

tripti_rai2005

thank you for the information!!!Now i am sucessfully able to retrieve values for following parameters .Correct code is:- my %CustomerData = $Self->{CustomerUserObject}->CustomerUserDataGet(User => $Ticket{CustomerUserID} ); my %Ticket = $Self->{TicketObject}->TicketGet( TicketID => $Self->{TicketID}...

tripti_rai2005

tripti_rai2005

I have followed all the instructions mentioned here at http://wiki.otterhub.org/index.php?title=Implementing_Single_Sign_On_on_Windows_with_Apache But i am getting the following error [Tue Jan 8 11:41:26 2013][Notice][Kernel::System::Auth::HTTPBasicAuth::Auth] User: No $ENV{REMOTE_USER} or $ENV{HTTP...

tripti_rai2005

# get params my %GetParam; for ( qw( From To Cc Bcc Subject Body ) ) { $GetParam{$_} = $Self->{ParamObject}->GetParam( Param => $_ ); } my %Fields = ( Subject => $GetParam{Subject}, From => $GetParam{From}, "eMailr" => "tripti_rai@whirlpool.com", "Description" => "...

tripti_rai2005

in the following code..i am trying to post parameters inside %fields to a remote url..I am able to post the hard coded values..but i want to post the parameters..can you please tell me what am i doing wrong..in dtl files parameters are referred to as "$QData{"Subject"}".HOW to us...

Search found 67 matches