Znuny Open Source Ticketsystem

you should read source code of ticket compose action. Thx for advice micshi but which file did you mean, is it: /opt/otrs/Kernel/Modules/AgentTicketCompose.pm ? ---- Hi, you should change the xml files as the will and need to be ovewritten by an update. You can change the time in the sysconfig I've...

Hello, I would change default Ticket::Frontend::PendingDiffTime from 86400 (1 day) to 1209600 (14 days). First problem was that, the PendingDiffTime field accept only 6digits, so I made changes in /opt/otrs/Kernel/Config/Files/Ticket.xml I've change regex syntax from <String Regex="^[0-9]{1,6}$...