Znuny and ((OTRS)) Community Edition

Ho risolto.
non avevo installato sendmail su Ubuntu

Salve a tutti. Ho configurato da Admin --> account di mail un account per l'invio della posta. Ho anche aggiunto dal SysConfig in Core::SendMAil il nome dell'host di posta. Ma all'apertura di un ticket da parte di un cliente il sistema non manda nessuna mail alla coda dell'agent. Dove sto sbagliando...

Jojo, thanks very much. Why I need to upgrade to 3.1.x? If I develop a webservice, I can customize completely my webservice, also because, in the past, I try to upgrade the OTRS version (from 2.2.4 to 3.0.6) but it was a very failure and a great disaster. So I'l prefer to maintain the actualy versio...

Hi everybody, I need to know if there is some possibility of integrating OTRS with other trouble ticketing system. Our clients have a central ticketing system (i.e. Sharepoint, but it could be also Remedy or some other) and they would to import, in real time, a serie of information about the ticket ...

Ciao, ho la necessità di sapere se vi è la possibilità di integrare OTRS (versione 2.2.4) con altri sistemi di trouble ticketing e come. In particolare, un nostro Cliente ha deciso di disporre una piattaforma di trouble ticketing centralizzata (ovvero dove inserisce tutti i ticket). Da questo sistem...

Hi everybody, I need to know if there is some possibility of integrating OTRS with other trouble ticketing system. Our clients have a central ticketing system (i.e. Sharepoint, but it could be also Remedy or some other) and they would to import, in real time, a serie of information about the ticket ...

but for the version of OTRS 2.2.4 which is OK?

thanks

does anyone know if there is masterslave package for OTRS version 2.2.4?
and where can find it?

thanks

Hi Yuri. thanks for the answer. also my English is bad, I'm helping with google translate. However, in newPhoneTicket do not see the "link button" below the subjetc. I must do something to see the button? for the master / slave thing you need to configure? I tried to split a ticket but &qu...

Hi,
how can I create a ticket in connection with another ticket from customer interface or agent interface ?

Tanks

Unfortunately we think we have followed all the steps correctly...
Is there any log file where we could look for potential errors in migration?
Can you suggest us a tool to compare the original and the migrated db (both Mysql)?
Thanks again!

Hi jojo,
thanks for the answer! Do you think there may have been an error in one of the upgrades?
Is there any well known problem in 3.0.6 version?
Thank you very much!

Hi all, starting from an installation of OTRS 2.2.4 already existing and well working (with over 50,000 tickets) we are trying to upgrade the system to version 3.0.6. We went through various versions from 2.2.4 to 2.3.3 -> 2.4 -> 3.0 -> 3.0.6 to obtain a stable system, but checking the correctness o...