Znuny Open Source Ticketsystem

To clarify the information above there are really 2 questions: Part 1 A summary of the Agent’s time can be seen on the ‘Time Accounting’ ‘Reporting’ page. This summary shows the ‘Overtime Leave’ and the ‘Lifetime Total Overtime Leave’ as a negative number. This negative number seems to be generated ...

I have installed Time Accounting 2.1.1 on OTRS 3.1.3. After going to the time accounting module, selecting setting, then adding a project and task I have an issue when entering user settings. If ‘Period Begin’ anytime, let’s say today ‘Period End’ is end of year. Vacation days is 0.00. Hours per wee...

I'm very new to OTRS and attempting to come up to speed. Question on Customer Companies: If I'm an IT service provider, I provide service to a company. The company has users (customers). The SLA is tied to the company. How do you tie customers to companies in OTRS? Companies doesn't appear to have a...