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rschirin

how can I change the display "logout name lastname" with "logout email" ?

I tried to modify customernavigationbar.dtl but I get some errors.

rschirin

I don't understand where it find the current header...

rschirin

can you be more specific?

rschirin

as title, since I'm writing about the architecture and mechanisms of otrs, I wanna know if is there the danger of some behaviour in mutex?for example on the use of the database.

rschirin

thank you!so I should use only the second code

rschirin

I have the user root@localhost as admin and an agent called 'pippo'.
how is it possible that pippo can handle and modify permissions and rights of root@localhost? I want to deny that, so nobody can modify the rights of root. what can I do?

I ask that because, if pippo erases relationship between ...

rschirin

what do you mean with cache utility?

rschirin

I readed some tricks about the subject but nothing that can do what I want. I want to change not only the logo into customer page but the whole header. is it possibile? if I want a result like that http://doc.otrs.org/3.1/en/html/public-interface.html is there a way?

rschirin

I don't think you can link customer directly to a specific agent. the only common point between them are groups, so you need to work on this way.

rschirin

Can someone explain me what this code does exactly?

Code: Select all

use Apache::DBI;
Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'psw');
use DBI ();

what is apache::dbi?

and this?

Code: Select all

# enable this if you use mysql
#use DBD::mysql ();
#use Kernel::System::DB::mysql;

rschirin

what does the first code?

is there a way to import more than one group or queue letting OTRS takes care to fix the database?

edit: how is it possible to restart otrs service on ubuntu? I noticed that if I use a query via SQL, otrs doesn't see it immediatly but I have to update something into the ...

rschirin

this is the sequence of imported file:
otrs-schema.mysql.sql
otrs-initial-insert.mysql.sql
otrs-schema-post.mysql.sql

this is what I add into initial-insert

[size=85]# ----------------------------------------------------------
# insert into table groups ...

rschirin

After the dropping of otrs´s db and the reinstalling of it(with a softly modification) I lost the admin permissions for root@localhost user. how can I fix it?

rschirin

first of all, thank you for the answer. I thought the same solution though I expect a great mess.

off topic:do you really think queues need to be based upon agents and not customers?

rschirin

this is my situation:

queue A, queue B, queue C
user1 ---> group1, user2 ---->group2

user1 can use queue A and queue B
user2 can use queue B and queue C

what can I do for the queue B that is in common between two different groups? I really have no idea!
is really not possible to associate two ...

rschirin

it seems as otrs cannot find the content of the tickets.

rschirin

I modified otrs-schema.mysql.sql

Code: Select all

UNIQUE INDEX queue_name (id,name)

I added the field 'id' to create a couple of unique data for the index. can it create problems?

is it better to make index not unique and maintain only the field 'name'?

rschirin

can I modify db to have two or more different queues with the same name? to recognize them, I will use the ID and the comment fields. have I to modify the otrs-schema.mysql.sql file?

rschirin

Why, when I try to see a ticket (as an agent) I cannot see the data into the ticket? I have an error like
Not Found
The requested URL /otrs/index.pl was not found on this server.

this error appears only into the window of the text, so I continue to see all the bottoms of the dashboard. is there a ...

rschirin

I confirm. it was a problem of permission. since otrs, during the first login as root, at the first create that file and then try to read into.

rschirin

in effect in the folder /kernel/config/files/ there isn´t zzzauto and zzzaauto. how can I solve it?

since file ZZZAAuto.pm is created when I click for the first time on the LoginButton, is possible that my system cannot create that file?
in particular, is it possible that there is not enought ...

rschirin

Can someone help me? it's the first time that I see that error. I installed otrs without web-installer, so I extracted tar.gz, imported tables and schema for mysql DB but at the first access with root@localhost I had that

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed May 16 19:30:05 ...

rschirin

jojo wrote:this is part of the apache config and needs to be changed in Sysconfig also.

ok, i found it.

is there any documentation about the split of agents and customers?

rschirin

I cannot find the file in which is specified the path for index.pl customer.pl installer.pl etc etc....
I mean, if i go to 127.0.0.1/otrs/index.pl how the system knows to go into /otrs/bin/cgi-bin?
and why a customer user can log in only from customer.pl and not also from index.pl? is it possible to ...

rschirin

I used the manually procedures.

now, imagine that I start from the beginning, configure manually the db and don´t use web installer. at last, is root@localhost user set automatically?

rschirin

can someone help me?
if during the web installation I insert the existing db´s name, otrs returns me an error

FALSE :-(---==> Can't create database 'prova'; database exists

so what can I do?

inbefore "But how ..." just make the new tables and then change Config.pm to point to the old data ...

rschirin

My Db is empty. I want only that OTRS will work on it. I don need to drop any data.
if, during installation, I use the name of my Db what will happen?

rschirin

http://doc.otrs.org/3.1/en/html/custome ... ration-dtl

edit:
I apologize. I fix the right link. the previous wasn't correct

rschirin

as I say into the title, if I have an existing mysql DB, can I specify it(and the admin user) during the installation? or I have to create a new DB?

rschirin

hi, if I modify a otrs´s table(example customer_user) with a new field (example ¨job¨) how is possible to see that into graphic page(example add_new_client)?
are them linked in any way? if yes, how?
have I to modify graphic page?

rschirin

unfortunately, I am database admin; this is an universitary project, so I'm doing some tests.

rschirin

so, if I want to use an external db? how can I import those data?

rschirin

hi, someone can explain me two things about the use of database into otrs?
1- when I install otrs on my pc, in which database´s file are saved the informations about the user ¨root¨?
2- if I create a new user, where is it saved? I need exacly the file.
3- if I want to replace the classic database ...

rschirin

can you tell me why you think it's important first of all to understand mechanism of apache's autentication.

though my ask can results stupid, I've not a clear head about it...

rschirin

Hi, can I have informations about integration of shibboleth with otrs 3.1? I mean, there is a particular guide or something similar? patches, modules...

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Search found 35 matches

Logout Email_user

Re: How to put a new header/logo

Re: How to put a new header/logo

Is there any type of mutex in OTRS?

Re: [Doubt]What does it do?

Root@localhost is a normal agent?!

Re: Lost admin permissions

How to put a new header/logo

Re: I need to link 'customer' to 'agents'. Is it possible?

[Doubt]What does it do?

Re: Lost admin permissions

Re: Lost admin permissions

Lost admin permissions

Re: [HELP]How associate same queue to different groups?

[HELP]How associate same queue to different groups?

Re: Error ¨Not Found¨ into ticket´s data

Re: Queues with the same name

Queues with the same name

Error ¨Not Found¨ into ticket´s data

Re: OTRS 3.1.4 Error ZZZAAuto.pm

Re: OTRS 3.1.4 Error ZZZAAuto.pm

OTRS 3.1.4 Error ZZZAAuto.pm

Re: Configure path for index.pl/customer.pl

Configure path for index.pl/customer.pl

Re: Can I use an existing DB into installation´s phase?

Re: Can I use an existing DB into installation´s phase?

Re: Can I use an existing DB into installation´s phase?

Re: [SOLVED]how to see a db´s new field into graphic page

[SOLVED]Can I use an existing DB into installation´s phase?

[SOLVED]how to see a db´s new field into graphic page

Re: Doubts about database management

Re: Doubts about database management

Doubts about database management

Re: Integration Shibboleth

Integration Shibboleth