Znuny Open Source Ticketsystem

Thank you for the response, CSL! I created a backup of the database just in case and deleted the "ITSM::ConfigItem::Archiv" rows. While the overall performance speed did go noticeably fast, I'm still unsure as to what the consequences in deleting those rows are. At any rate, since you ment...

Just a bump. I just want to know if this will have a positive effect on our performance and if it will have repurcussions if we do delete the archived versions in the xml_storage table.

Hi, our OTRS system is heavily dependent on the information stored in the CMDB database and our current system has a total of almost 3 million records in the xml_storage table... I just want to ask if this is cause for concern when it comes to system performance since our system is a bit on the slow...

Hi, is it possible in OTRS to bcc all email addresses in the 'RecipientEmail' field of Notificaitons(Event) emails?

In our current installation of OTRS, tickets that were created through e-mail seem to use a different number generator from tickets made manually. To explain further, when I create a ticket through the "New Phone Ticket" option, the system generates a ticket number using AutoIncrement.pm. ...

Again, thank you Cryhtias for the sample query. Is there anyway to apply this to OTRS' statistics module? Or do I have to use an external reporting tool?

Thank you for the response, Cryhtias. The report I'm trying to generate is independent from escalation, I think. To be more specific, I'm looking for a way to generate a report that shows how long tickets stay in one queue regardless if it was moved from another queue or if the ticket was originaly ...

Anyone?

Is there any way to calculate how long one ticket stays in one queue? Or more specifically, how long does one ticket remain without a response in one queue.

Thanks for the info! I don't know if I'm in the right direction but... can you apply this to values from dynamic fields?

I'm running OTRS 3.1.3 with ITSM installed. Can anyone tell me how to show values from dynamic fields in the agent dashboard along with the ticket number, subject, and time? Thanks in advance.