Znuny Open Source Ticketsystem

This evil curly brace didn't wanted to get copied out of the "config.pm" but you are right its not the issue.

I am not really into perl so maybe I did something wrong with the syntax "if the subject is empty then block the e-mail" thing.

Hi, I want to block/ignore incoming E-Mails without Subject, but the Postmasterfilter doesn't accept it when I leave the Subjectfield empty. Then I tried this in the Confg.pm with different statements in the Subjectfield "^$" "$". # Job Name: Subject-empty # (block/ignore all spa...

Hi, after trying to do it all by myself for some hours now I thought screaming for help wouldn't be that bad. So what I want is to add a sortable row for "Responsible" in the Ticketoverviewsmall right next to the "Owner" row. The first thing I have done is to edit the \OTRS\Kerne...

Using the example blocks in the .dtl worked pretty good for me. Searching in the right files helps sometimes too.
Thanks for the awesome fast help. Wouldn't have found it in ages.

Hi I am pretty new to OTRS and this Forum helped me a lot but now I cant find anything about this. What I would like to do is adding the "TicketFreetimekey6" "Duedate" to the Agent Overview Mediumsize. I think I have to add some extra lines into "Kernel/Output/HTML/TicketOve...