Znuny Open Source Ticketsystem

So after digging and digging and trying some of the suggestions in this thread I ended up commenting out these lines of code that were in Kernel\Modules\AgentTicketZoom.pm. # html quoting $Article{Body} = $Self->{LayoutObject}->Ascii2Html( NewLine => $Self->{ConfigObject}->Get('DefaultViewNewLine'),...

Thanks for your response!

Unfortunately stripping out the html will mess up the data pretty bad. I wish there was a way to let the browser run that part of the text and process the html.

Any other suggestion?

Hello I'm new here and my company chose this system to replace the old. I took a PERL class once many, many years ago so please be patient with me. Here goes... I am transferring data from a helpdesk system we are currently on. The body of the message is stored in HTML so when I transfer it to OTRS ...