Znuny and ((OTRS)) Community Edition

Neste trabalho é apresentado uma contextualização da teoria base ITIL e logo em seguida uma descrição de como pode ser utilizado a ferramenta Open Technology Real Services (OTRS) ( ver em http://www.otrs.com/en/) para atender aos processos requeridos pelas fases do ITIL. Sabe-se que por ser uma ferr...

After trying to show on menu the AgentTicketFreeText (although I try to use the checkbox on SysConfig - but didn't work!) so I replaced the old info about it as bellow: Go to SysConfig and export the configuration, find at the code : $Self->xxx { 'Action' => ' AgentTicketFreeText ', }; And replace i...

I had to hack the source code... as bellow, and as need only the the tickets info - I put the encode output for the texts outputs: # vi /opt/otrs/Kernel/System/Ticket.pm # line 1230 - put: my $tt = $ENV{REQUEST_URI} eq "/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector/"; if ...

Hi, I'm testing the web service integration (OTRS version 3.1.6, at SUSE Linux 10) using the script bellow and it works fine when the ticket returned doesn't have special characters (like ç, ã... from portugues language...) any body know why? #!/usr/bin/perl -w # -- use strict; use warnings; # use ....

Eu tive esse problema e resolvi assim: Em [hostXXX/otrs/index.pl?Action=AdminSysConfig] busque pelo termo CustomerSearch e nas opções apresentadas , conforme listado abaixo: - Core::Web - Frontend::Agent::CustomerSearch - Frontend::Agent::CustomerSearch - Frontend::Agent::ModuleRegistration Verifiqu...