Search found 29 matches
- 30 May 2012, 00:55
- Forum: Help
- Topic: OTRS - Customer access
- Replies: 9
- Views: 3071
Re: OTRS - Customer access
what is OTRS? It's a bunch of perl scripts, is it not? so, if you want to get technical, then... technically, you can't connect to OTRS and so the answer would be 0. When you connect, you're making an http call to apache, who runs the perl CGI, which then makes a call to a back end databases. So, ag...
- 29 May 2012, 20:54
- Forum: Help
- Topic: OTRS - Customer access
- Replies: 9
- Views: 3071
Re: OTRS - Customer access
ok, what i meant to say was... otrs is limited by the number of connections you can make to your web server and your database server but to say that there is no limit is misleading.
- 29 May 2012, 20:52
- Forum: Help
- Topic: Agent Notification
- Replies: 6
- Views: 2277
Re: Agent Notification
ok, if you don't want them to receive anything, just change their e-mail address. when otrs sends a notification, that's where it will go.
- 29 May 2012, 20:47
- Forum: Help
- Topic: [Solved] Unable to Manually Change Priority
- Replies: 6
- Views: 2460
Re: Unable to Manually Change Priority
I'm running 3.1.3. I go to the ticket zoom and then I click the priority link. Then, I change priority and save.
- 25 May 2012, 19:47
- Forum: Help
- Topic: OTRS - Customer access
- Replies: 9
- Views: 3071
Re: OTRS - Customer access
That's not true... look at your apache limit. You should see something like this.
ServerLimit 256
MaxClients 256
Also, check your database connection limits too.
ServerLimit 256
MaxClients 256
Also, check your database connection limits too.
- 25 May 2012, 19:43
- Forum: Help
- Topic: Can I send notifications to all customers?
- Replies: 0
- Views: 669
Can I send notifications to all customers?
I saw in the Admin page that I can use "Admin Notifications" to send notifications to all admins. Is there a way to do that for customers?
I want to send a notifications to everyone notifying them that OTRS will be down for maintenance.
I want to send a notifications to everyone notifying them that OTRS will be down for maintenance.
- 23 May 2012, 19:03
- Forum: Help
- Topic: noob question: port 80 in use
- Replies: 10
- Views: 3445
Re: noob question: port 80 in use
I guess it must be difficult for some to add :$port to their URL but I find it quite simple.
The steps I would take is...
click edit
add :$port
click save
and to make apache listen on a different, port.... that's simple too. edit the httpd.conf file and change the the Listen derivative to $port.
The steps I would take is...
click edit
add :$port
click save
and to make apache listen on a different, port.... that's simple too. edit the httpd.conf file and change the the Listen derivative to $port.
- 23 May 2012, 17:05
- Forum: Help
- Topic: noob question: port 80 in use
- Replies: 10
- Views: 3445
Re: noob question: port 80 in use
There are many ways to run apache with iis.
1 - use a different port
2 - proxy the request
3 - setup another interface and have apache bind only to that
1 - use a different port
2 - proxy the request
3 - setup another interface and have apache bind only to that
- 22 May 2012, 22:59
- Forum: Help
- Topic: [SOLVED] Mod_perl
- Replies: 6
- Views: 4523
Re: Mod_perl
but... the scripts are all cgi scripts?
So, if you don't allow cgi execution, then you will download the cgi instead. Does that make sense?
So, if you don't allow cgi execution, then you will download the cgi instead. Does that make sense?
- 22 May 2012, 22:55
- Forum: General
- Topic: SMTP Mail Server
- Replies: 7
- Views: 2753
Re: SMTP Mail Server
That's not the right way to do it anyway.
You should send to local host and then tell your local smtpd to delivery to your MTA. Your MTA might just be smtp.gmail.com. That way, you only need to configure your localhost and your smtpd will log everything for you.
You should send to local host and then tell your local smtpd to delivery to your MTA. Your MTA might just be smtp.gmail.com. That way, you only need to configure your localhost and your smtpd will log everything for you.
- 22 May 2012, 07:15
- Forum: Howtos
- Topic: How to get rid of /otrs/ in your URI
- Replies: 23
- Views: 133428
Re: How to get rid of /otrs/ in your URI
or assuming you don't have anything else running on your web server, just add this line to your index.html file. If you don't have an index.html, just create one. <meta http-equiv="refresh" content="0; url=./otrs/customer.pl"> This tells your web server that when he sees any hits...
- 22 May 2012, 07:07
- Forum: Help
- Topic: Putting your own Link into the Menu
- Replies: 2
- Views: 1125
Re: Putting your own Link into the Menu
go in to sysconfig and look for Frontend::Agent::Ticket::MenuModule
There is a free text field that you can use.
There is a free text field that you can use.
- 22 May 2012, 03:14
- Forum: General
- Topic: What web host you recommend
- Replies: 3
- Views: 1735
Re: What web host you recommend
I recommend Apache with mod_perl on Centos.
- 22 May 2012, 03:13
- Forum: General
- Topic: subjects modification on followup emails ?
- Replies: 5
- Views: 2274
Re: subjects modification on followup emails ?
I saw it in the docs while reading it last weekend. You might want to check the docs if no one tells you exactly where it is.
- 22 May 2012, 03:10
- Forum: Help
- Topic: [solved] New install - trying to use LDAP
- Replies: 5
- Views: 3910
Re: New install - trying to use LDAP
The error message is....
Can't connect to chi-dc1.payflex.com.com
so, why don't you type this at the command line to see what happens...
telnet chi-dc1.payflex.com.com 389
or better test, just type 'nslookup chi-dc1.payflex.com.com'
Can't connect to chi-dc1.payflex.com.com
so, why don't you type this at the command line to see what happens...
telnet chi-dc1.payflex.com.com 389
or better test, just type 'nslookup chi-dc1.payflex.com.com'
- 21 May 2012, 20:45
- Forum: Help
- Topic: [SOLVED] Mod_perl
- Replies: 6
- Views: 4523
Re: Mod_perl
I read your post a few times. I still don't know what your problem is. Can you post what your problem is? Saying that mod_perl doesn't work is like saying my car doesn't work.
- 20 May 2012, 18:19
- Forum: Help
- Topic: Anyone here with working LDAP? pleae help
- Replies: 32
- Views: 8355
Re: Anyone here with working LDAP? pleae help
It's not ubuntu.
Don't look too hard. Just go to the Microsoft site and download adsi edit.
Don't look too hard. Just go to the Microsoft site and download adsi edit.
- 20 May 2012, 18:16
- Forum: Help
- Topic: Answering to customer requests
- Replies: 3
- Views: 1419
Re: Answering to customer requests
Otrs has a feature for you. When an Someone becomes an owner, the ticket gets locked. Only the owner may reply. Unless you setup ticket responsibility then the responsible agent may reply.
- 19 May 2012, 20:51
- Forum: Help
- Topic: Answering to customer requests
- Replies: 3
- Views: 1419
Re: Answering to customer requests
I don't understand your question. Can you rephrase it? Can you provide an example? I just started using OTRS for a few months now and I have to say that it is probably the best open source ticketing system I've come across. I like it even more than RT. The customization is easy to do. The interface ...
- 19 May 2012, 20:42
- Forum: Help
- Topic: Anyone here with working LDAP? pleae help
- Replies: 32
- Views: 8355
Re: Anyone here with working LDAP? pleae help
It looks like your DN is still not right. I know, LDAP is not too easy to understand and then Microsoft makes it even more complex. I'm not sure of what your LDAP level is so I will just start as if you have no LDAP experience since I hate it when people write documents assuming I have years of LDAP...
- 19 May 2012, 08:31
- Forum: Help
- Topic: Apache Errors and Page Cannot be Displayed
- Replies: 3
- Views: 2501
Re: Apache Errors and Page Cannot be Displayed
i looked in to your problem and lots of people blame libmysql.dll.
one example:
http://www.apachefriends.org/f/viewtopic.php?p=161160
one example:
http://www.apachefriends.org/f/viewtopic.php?p=161160
- 19 May 2012, 08:21
- Forum: Help
- Topic: Anyone here with working LDAP? pleae help
- Replies: 32
- Views: 8355
Re: Anyone here with working LDAP? pleae help
so, if ldapsearch doesn't work, how will otrs work? I think your DN is wrong. According to you, your LDAP tree would look something like this... --dc=domain,dc=com +cn=dummy.user But, people usually put their users in to a "user" OU. Are you sure that your user isn't in a "user" ...
- 19 May 2012, 06:05
- Forum: General
- Topic: Get user who last responded to a ticket
- Replies: 2
- Views: 1573
Re: Get user who last responded to a ticket
I just started working on something like this. I couldn't exactly do this in the UI, so I decided to script it out. I've made a lot of progress but haven't finished it yet. I can share what I've done for now. You can use it to help you generate your own script. #!/bin/bash passwd=$1 query="sele...
- 19 May 2012, 05:33
- Forum: General
- Topic: [Solved] workorder state
- Replies: 2
- Views: 1409
Re: workorder state
when you are looking at the workorder, you should see a link "report". click "report", type something in to report the status and then you can change the state.
- 19 May 2012, 05:30
- Forum: General
- Topic: Dynamic field
- Replies: 1
- Views: 965
Re: Dynamic field
Did you enable it in the Ticket::Frontend::CustomerTicketMessag in sysconfig?
- 19 May 2012, 05:22
- Forum: Help
- Topic: "Case Resolved" Notification
- Replies: 2
- Views: 1333
Re: "Case Resolved" Notification
I'm not sure what version you are on. I am using 3.1.3. Click Admin Click Notifications (Event) Click Add Notification Give it a name Chose who you want the notification to go to Chose EVENT = TicketUpdate Chose all types Chose all closed states scroll down and type something in the subject In the t...
- 19 May 2012, 05:00
- Forum: Help
- Topic: Anyone here with working LDAP? pleae help
- Replies: 32
- Views: 8355
Re: Anyone here with working LDAP? pleae help
Since you're on UBUNTU, why don't you test using ldapsearch. It would be something like this.... ldapsearch -x -h machine.domain.com -b dc=domain,dc=com -D cn=dummy.user,dc=domain,dc=com -W You will be prompt to enter the "dummy.user" password. If all goes well, ldapsearch will retrieve wh...
- 18 May 2012, 20:46
- Forum: Help
- Topic: Agent Notification
- Replies: 6
- Views: 2277
Re: Agent Notification
Look in the agent preferences.
- 18 May 2012, 20:42
- Forum: Help
- Topic: LDAP Integration
- Replies: 1
- Views: 1243
Re: LDAP Integration
Are you sure that your DN is cn=Helpdesk,cn=Users,dc=VPS,dc=INT?
Are you sure it isn't cn=Helpdesk,ou=Users,dc=VPS,dc=INT?
Are you sure it isn't cn=Helpdesk,ou=Users,dc=VPS,dc=INT?