hi,
when access the faq link above states that do not have permission.
can someone help me? I need the fields and sla service is mandatory in the agent's screen.
Search found 36 matches
- 16 Jan 2013, 11:43
- Forum: Help
- Topic: Mandatory field for service
- Replies: 5
- Views: 2954
- 11 Jan 2013, 15:36
- Forum: General
- Topic: Sevice and Sla as mandatory field
- Replies: 4
- Views: 1825
- 10 Jan 2013, 16:56
- Forum: Ajuda
- Topic: Integrar o OTRS com o AD
- Replies: 29
- Views: 26699
Re: Integrar o OTRS com o AD
Ola Adilson,
Conseguimos configurar a ferramenta para autenticar com o AD tanto agentes como clientes. Estamos estudando uma maneira de integrar o OTRS com o AD de modo que as informações do AD seja importadas para banco de dados do OTRS assim que o usuário é criado no AD. Mas a principio dessa ...
Conseguimos configurar a ferramenta para autenticar com o AD tanto agentes como clientes. Estamos estudando uma maneira de integrar o OTRS com o AD de modo que as informações do AD seja importadas para banco de dados do OTRS assim que o usuário é criado no AD. Mas a principio dessa ...
- 10 Jan 2013, 16:52
- Forum: Geral
- Topic: Serviço e SLA como campo obrigatório.
- Replies: 3
- Views: 5103
Re: Serviço e SLA como campo obrigatório.
Oi Adilson, é que no momento só implatamos o Help Desk.
- 08 Jan 2013, 15:57
- Forum: General
- Topic: Sevice and Sla as mandatory field
- Replies: 4
- Views: 1825
Re: Sevice and Sla as mandatory field
For agents. New phone ticket and Note.
- 08 Jan 2013, 11:50
- Forum: Geral
- Topic: Serviço e SLA como campo obrigatório.
- Replies: 3
- Views: 5103
Serviço e SLA como campo obrigatório.
Como faço para fazer os campos "Serviço e SLA" campos obrigatorios?
Obrigado
Obrigado
- 08 Jan 2013, 11:49
- Forum: General
- Topic: Sevice and Sla as mandatory field
- Replies: 4
- Views: 1825
Sevice and Sla as mandatory field
How do I make fields "Service and SLA" Mandatory fields?
Thanks a lot.
Thanks a lot.
- 04 Jan 2013, 13:54
- Forum: Help
- Topic: State mandatory field
- Replies: 0
- Views: 663
State mandatory field
hi,
I need to know how to make the field mandatory state.
thank you
I need to know how to make the field mandatory state.
thank you
- 10 Oct 2012, 14:40
- Forum: General
- Topic: Notifications of SLA
- Replies: 0
- Views: 615
Notifications of SLA
How to configure OTRS to forward email to the agent and the agent queue notifications when the SLA exceed 50%, 70% and 90%. And when the SLA expires?
- 10 Oct 2012, 14:39
- Forum: Geral
- Topic: Log de erro de tabela
- Replies: 5
- Views: 5151
Re: Log de erro de tabela
Consegui criar. Obrigado!!
- 10 Oct 2012, 14:28
- Forum: General
- Topic: Error log table
- Replies: 4
- Views: 1806
Re: Error log table
I managed to create the table. Thank you!
- 10 Oct 2012, 13:27
- Forum: General
- Topic: Error log table
- Replies: 4
- Views: 1806
Re: Error log table
You know what attributes to this table I create?
- 10 Oct 2012, 12:58
- Forum: General
- Topic: Error log table
- Replies: 4
- Views: 1806
Error log table
Hi,
Identified that OTRS is generating this log:
Table 'otrs_dev.service_preferences' doesn't exist, SQL: 'DELETE FROM service_preferences WHERE service_id = ? AND preferences_key = ?'
How to solve this problem?
Identified that OTRS is generating this log:
Table 'otrs_dev.service_preferences' doesn't exist, SQL: 'DELETE FROM service_preferences WHERE service_id = ? AND preferences_key = ?'
How to solve this problem?
- 09 Oct 2012, 20:59
- Forum: Geral
- Topic: Log de erro de tabela
- Replies: 5
- Views: 5151
Re: Log de erro de tabela
A tabela 'sla_preferences' existe e tem todos os atributos abauixo. Será que tenho que criar uma tabela service_preferences? E quais os atributos?
- 09 Oct 2012, 15:00
- Forum: Ajuda
- Topic: Alerta de ticket expirado
- Replies: 4
- Views: 4327
Re: Alerta de ticket expirado
Bom dia,
Fiz estas configurações, porem não está sendo enviado os e-mails de notificações.
Fiz estas configurações, porem não está sendo enviado os e-mails de notificações.
- 09 Oct 2012, 14:50
- Forum: Geral
- Topic: Log de erro de tabela
- Replies: 5
- Views: 5151
Log de erro de tabela
Bom dia,
notei que o OTRS está gerando esse log:
Table 'otrs_dev.service_preferences' doesn't exist, SQL: 'DELETE FROM service_preferences WHERE service_id = ? AND preferences_key = ?'
Alguem sabe como resolver esse problema?
notei que o OTRS está gerando esse log:
Table 'otrs_dev.service_preferences' doesn't exist, SQL: 'DELETE FROM service_preferences WHERE service_id = ? AND preferences_key = ?'
Alguem sabe como resolver esse problema?
- 05 Oct 2012, 13:49
- Forum: General
- Topic: Send e-mail to customers?
- Replies: 1
- Views: 969
Send e-mail to customers?
How to insert an option to send e-mail to customers by note field?
- 26 Sep 2012, 21:08
- Forum: Geral
- Topic: Verificar chamado em andamento no dashboard
- Replies: 4
- Views: 4425
Re: Verificar chamado em andamento no dashboard
Coloquei a configuração abaixo paraexibir o proprietário:
<td class="W5pc">
<div title="$QData{"Owner"}">$QData{"Owner","15"}</div>
</td>
No Dashboard está apresentando o login do proprietario, como eu faço para aparecer o nome completo do proprietário?
<td class="W5pc">
<div title="$QData{"Owner"}">$QData{"Owner","15"}</div>
</td>
No Dashboard está apresentando o login do proprietario, como eu faço para aparecer o nome completo do proprietário?
- 17 Sep 2012, 21:10
- Forum: General
- Topic: Authentication with multiple domains - LDAP
- Replies: 2
- Views: 1952
Re: Authentication with multiple domains - LDAP
I was able to authenticate the AD.
Thank you!
Thank you!
- 14 Sep 2012, 19:33
- Forum: General
- Topic: Authentication with multiple domains - LDAP
- Replies: 2
- Views: 1952
Authentication with multiple domains - LDAP
Hi,
I'm trying to set the Config.pm file to authenticate users three different domains, enter the following configuration to authenticate against a domain.
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'brspopl001.dedic-br ...
I'm trying to set the Config.pm file to authenticate users three different domains, enter the following configuration to authenticate against a domain.
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'brspopl001.dedic-br ...
- 05 Sep 2012, 14:20
- Forum: General
- Topic: Join the service type
- Replies: 1
- Views: 880
Join the service type
Hi,
How do I associate the service type, so when selecting a type of note on the attendant console it gives me only the services associated with it?
How do I associate the service type, so when selecting a type of note on the attendant console it gives me only the services associated with it?
- 05 Sep 2012, 14:17
- Forum: General
- Topic: Error making master agent
- Replies: 2
- Views: 1238
Re: Error making master agent
Thank you!
Already working.
Already working.
- 05 Sep 2012, 13:47
- Forum: General
- Topic: Error making master agent
- Replies: 2
- Views: 1238
Error making master agent
hi,
When I try to register e-mail addresses of agents, presents the following error message:
For this e-mail, the MX test failed.
Can you help?
thank you
When I try to register e-mail addresses of agents, presents the following error message:
For this e-mail, the MX test failed.
Can you help?
thank you
- 16 Aug 2012, 12:39
- Forum: Help
- Topic: Integration with AD by LDAP
- Replies: 21
- Views: 10251
Re: Integration with AD by LDAP
Hi,
Now is experiencing this error message when the user authenticate tenat:
failed authentication, the LDAP group entry foundGroupDN
Now is experiencing this error message when the user authenticate tenat:
failed authentication, the LDAP group entry foundGroupDN
- 15 Aug 2012, 23:36
- Forum: Help
- Topic: Integration with AD by LDAP
- Replies: 21
- Views: 10251
Re: Integration with AD by LDAP
I inserted the code in Config.pm server,
Now with the following error log:
Wed Aug 15 18:28:27 2012 error OTRS-CGI-10 sizelimit exceeded
This error is related to the code?
Now with the following error log:
Wed Aug 15 18:28:27 2012 error OTRS-CGI-10 sizelimit exceeded
This error is related to the code?
- 15 Aug 2012, 22:37
- Forum: Help
- Topic: Integration with AD by LDAP
- Replies: 21
- Views: 10251
Re: Integration with AD by LDAP
Hi,
Thanks for the help,
can only verify if the complete code is correct before inserting on the server?
Here's the code below:
sub Load {
my $Self = shift ...
Thanks for the help,
can only verify if the complete code is correct before inserting on the server?
Here's the code below:
sub Load {
my $Self = shift ...
- 15 Aug 2012, 21:46
- Forum: Help
- Topic: Integration with AD by LDAP
- Replies: 21
- Views: 10251
Re: Integration with AD by LDAP
package Kernel::Config;
use utf8;
sub Load {
my $Self = shift;
# This is an example configuration for an LDAP auth. backend.
# (make sure Net::LDAP is installed!)
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'brspopl003.br ...
use utf8;
sub Load {
my $Self = shift;
# This is an example configuration for an LDAP auth. backend.
# (make sure Net::LDAP is installed!)
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'brspopl003.br ...
- 15 Aug 2012, 21:28
- Forum: Help
- Topic: Integration with AD by LDAP
- Replies: 21
- Views: 10251
Re: Integration with AD by LDAP
Hi,
I set up the code according to the document:
http://doc.otrs.org/3.1/en/html/auth-backends.html # customer-auth-backend-ldap
Now does not bring any information from AD.
Let me explain what we need:
We have a group in AD called Users_OTRS structure that is:
Users_OTRS CN =, OU ...
I set up the code according to the document:
http://doc.otrs.org/3.1/en/html/auth-backends.html # customer-auth-backend-ldap
Now does not bring any information from AD.
Let me explain what we need:
We have a group in AD called Users_OTRS structure that is:
Users_OTRS CN =, OU ...
- 15 Aug 2012, 17:33
- Forum: Help
- Topic: Integration with AD by LDAP
- Replies: 21
- Views: 10251
Re: Integration with AD by LDAP
Hi,
Do you have any sample code? because I made the changes you asked for and still is not working. I understand the diagram above, but could not step into the code.
Thank you.
Do you have any sample code? because I made the changes you asked for and still is not working. I understand the diagram above, but could not step into the code.
Thank you.
- 15 Aug 2012, 15:21
- Forum: Help
- Topic: Integration with AD by LDAP
- Replies: 21
- Views: 10251
Re: Integration with AD by LDAP
Hi,
I made the change to the code that you asked, now is not finding any OTRS user. Need to add some more information in the code?
Here's the code below:
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'brspopl003.dedic.corp',
BaseDN => 'DC ...
I made the change to the code that you asked, now is not finding any OTRS user. Need to add some more information in the code?
Here's the code below:
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'brspopl003.dedic.corp',
BaseDN => 'DC ...
- 15 Aug 2012, 12:34
- Forum: Help
- Topic: Integration with AD by LDAP
- Replies: 21
- Views: 10251
Re: Integration with AD by LDAP
Hi,
I got this information somewhere on this forum, I do not remember where. Can you help me configure?
I got this information somewhere on this forum, I do not remember where. Can you help me configure?
- 14 Aug 2012, 22:00
- Forum: Help
- Topic: Integration with AD by LDAP
- Replies: 21
- Views: 10251
Integration with AD by LDAP
hi,
We already integrate OTRS with AD, but it brings all of the tree below the user domain. We need to bring information from the user only a group of AD.
Below is our current code. Could you help us?
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host ...
We already integrate OTRS with AD, but it brings all of the tree below the user domain. We need to bring information from the user only a group of AD.
Below is our current code. Could you help us?
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host ...
- 02 Aug 2012, 20:25
- Forum: Ajuda
- Topic: Integrar o OTRS com o AD
- Replies: 29
- Views: 26699
Integrar o OTRS com o AD
Boa tarde,
Estamos encontrando dificudade em integrar o OTRS com AD. Estamos efetuando a configuração atraves do Config in Framework -> Frontend::Customer::Auth. Alguns campos conseguimos configurar, mas tem alguns que estamos em duvidas. Podem me ajudar a configurar os seguintes campos?
-Customer ...
Estamos encontrando dificudade em integrar o OTRS com AD. Estamos efetuando a configuração atraves do Config in Framework -> Frontend::Customer::Auth. Alguns campos conseguimos configurar, mas tem alguns que estamos em duvidas. Podem me ajudar a configurar os seguintes campos?
-Customer ...
- 05 Jun 2012, 21:37
- Forum: Geral
- Topic: Não mostra os tickets abertos na console do cliente
- Replies: 2
- Views: 3528
Não mostra os tickets abertos na console do cliente
Estamos fazendo teste na console do cliente, ao registrar um chamado a console volta na pagina inicial, não mostra os chamados aberto pelo cliente e aparece novamente a opção para Criar o primeiro chamado. Verificado que os chamados aparecem na Visão de Fila na Console do Atendente e Administrador ...
- 28 May 2012, 20:24
- Forum: Geral
- Topic: Criar regras
- Replies: 6
- Views: 73916
Criar regras
Boa tarde,
Como criar regras para relacionar campos dinamicos ao serviço? E tambem se é possivel criar um novo tipo de status, por exemplo. precisamos que um status encerre o ticket se o mesmo não for reaberto em até 72 horas?
Obrigado
Como criar regras para relacionar campos dinamicos ao serviço? E tambem se é possivel criar um novo tipo de status, por exemplo. precisamos que um status encerre o ticket se o mesmo não for reaberto em até 72 horas?
Obrigado
- 25 May 2012, 21:44
- Forum: Geral
- Topic: Importar "Catalogo de Serviços"
- Replies: 1
- Views: 3927
Importar "Catalogo de Serviços"
Boa tarde,
Estamos homologando o OTRS e gostaria de saber se é possivel importar um catalogo de serviços via interface de administrador, ou se é só direto no banco?
Estamos homologando o OTRS e gostaria de saber se é possivel importar um catalogo de serviços via interface de administrador, ou se é só direto no banco?