Znuny Open Source Ticketsystem

Hi, I'm trying to configure the OTRS system as a hosted service. We're planning to use separate instances of OTRS for individual clients, preconfigured for the specific industry that we're serving. Our clients will be able to modify the defaults but we do not want to give them access to the default ...

Hello, There are some indication that OTRS supports multi-tenancy but I can;t find any guide or instructions on how to set this up. What we'd like to be able to do is to provide pre-configured OTRS environments to service providers who will then manage their instance including their customers, agent...