Znuny Open Source Ticketsystem

root wrote: ↑03 Jun 2024, 16:57 The stack trace from the error log will provide more information.

You mean the httpd error log? There are no additional messages in the error_log or ssl_error_log files.

Kind regards

Frank Eichhorn

Hi Roy,

I tested around and found that, if I use the Services Tab in the Agent View I can see the Services and SLAs that are created.
But if I use the Admin Panel and try to configure the Services or SLA I receive a "Internal Server Error".

I found the following errors after using the Services Tab ...

Hi Roy,

thanks, I did a webserver restart now.
I did an os level reboot after the update due to new kernel version.

After the restart of the httpd, there are still "Internal Server Error" messages for Admin Services and SLA Config and Ticket Actions (Clicked on Close and tried Free Fields Dialog ...

Hi Roy,

yes the webserver was stopped during the update. No other users were active at the time of the update.
I followed the update steps for the Znuny 6.5 update.

Can I do something like reinstalling the rpm?

Kind regards

Frank Eichhorn

Hello Roy,

Yes, all add-ons are updated. I used the upgrade all function for that.
Migration Script was executed, had to do a second run after an error about a missing state that is localized in our system.
I was able to fix it with the otrs.Console and FixInvalid function.

Any clue what's the ...

Hello,

after an upgrade from znuny 6.4.5 to 6.5.8, I receive the following errors when I try to close tickets or use the free fields dialog.
Even when I click on the SLA or Services Admin area I receive an internal server error:

CentOS 7.9.2009
perl-5.16.3-299.el7_9.x86_64
znuny-6.5.8-01.noarch ...

Hallo zusammen

Damit hier auch die Lösung zu lesen ist diese Antwort.

Die OTRS Appliance verwendet wohl eine Art Live Filesystem.
Daher war es mir nicht möglich im Rescue Modus die notwendigen Dateien zu finden. (/etc/shadow)

Mit einem GParted habe ich den Rechner gebootet und dann das lvm ...

Hallo Forum

wir haben eine OTRS Appliance in Betrieb genommen, leider ist das Systempasswort für die Maschine nicht mehr bekannt.
Gibt es eine Anleitung wie dies geändert werden kann?

Bei der pascom gibt es zur OTRS Appliance wohl keinen Support

Danke

Frank