Znuny and ((OTRS)) Community Edition

I recently upgraded succesfully from 3.1.19 to 3.2.1 (on Windows) and decided to spend some time getting the performance issues sorted out. I have gotten much better performance now and will provide feedback below as to how I got it to run nicely on Windows with MS SQL. Please share! Some of us are...

OTRS 3.1.2 We have an order entry system and when the customer creates an order, I'd like to: 1. Send an email to a specific address that OTRS sits on; and 2. OTRS to create a ticket in that address' queue, and send a "Welcome" email as auto reply, with helpful tips and tricks; and 3. Clos...

Hi.. Having trouble making a survey send out an email with the appropriate fields filled in. Here is what gets to the customer: Dear <OTRS_CUSTOMER_REALNAME>, Hello. PedFast Technologies is dedicated to providing you the best possible product support experience. Please help us to improve our product...

Success! Since I have seen so many threads without a successful conclusion message, I thought that I would start a tradition here... jojo was correct that I needed a CustomerAuth module in the Config.pm file. Here is what worked for me: # This is the auth. module against the PFTech Database $Self->{...

jojo wrote:you don't configured a customer Auth section in your config.pm

Thanks, is there an example in the manual or somewhere else?

I thought I looked for that.

It is still reading the SQL Server table...

Thanks
John.

I have OTRS running successfully on Ubuntu on Amazon EC2. I have successfully installed ODBC, connected to the customer backend database on a SQL server also on EC2, and can see, search for, and enter tickets for customers via the agent panels. Zoming in on a customer does not display the password; ...

Hi. We've just started with OTRS and have it running on Amazon EC2. I have a MS-SQL backend to our Sales/Customer Support app, and I have the ability to use .NET to generate SOAP calls. However, I have looked and cannot find a way to add or change customers in OTRS via SOAP. I'm trying to eliminate ...