Search found 23 matches
- 25 Nov 2013, 05:30
- Forum: Help
- Topic: Make Name or Serial number field unique
- Replies: 9
- Views: 3130
Re: Make Name or Serial number field unique
it is supported for CI Names since 3.1.7. http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-itsm-317/ Your link is not accessible now. How to make CI Names unique? I Found it, we can configure this on SysConfig, SubGroup Core::ITSMConfigItem. Thanks for OTRS for th...
- 25 Nov 2013, 05:04
- Forum: Help
- Topic: Make Name or Serial number field unique
- Replies: 9
- Views: 3130
Re: Make Name or Serial number field unique
Your link is not accessible now. How to make CI Names unique?jojo wrote:it is supported for CI Names since 3.1.7.
http://www.otrs.com/en/open-source/comm ... -itsm-317/
- 05 Jun 2013, 06:34
- Forum: Developers
- Topic: i want to link config item to customer, how to do it?
- Replies: 4
- Views: 2984
Re: i want to link config item to customer, how to do it?
i have successfully link config item to agent or customer, but why their data not showed at ITSMConfigItemZoom? as notes, this agent or customer is valid on validity state.
- 05 Jun 2013, 06:33
- Forum: Help
- Topic: [itsm] Link Config Item to an Agent
- Replies: 12
- Views: 8696
Re: [itsm] Link Config Item to an Agent
after following your tutorial, i have successfully link config item to agent or customer, but why their data not showed at ITSMConfigItemZoom? as notes, this agent or customer is valid on validity state.
- 25 Feb 2013, 05:13
- Forum: General
- Topic: how to set up notification event based on escalation
- Replies: 0
- Views: 857
how to set up notification event based on escalation
I know otrs have feature to send notification based on some event. And now I want to use it to send notification to supervisor when ticket escalation solution time is reached. But i see there are three option on escalation solution event. EscalationSolutionTimeNotifyBefore EscalationSolutionTimeStar...
- 21 Feb 2013, 09:18
- Forum: General
- Topic: is queue escalation time reset where ticket moved
- Replies: 3
- Views: 2028
Re: is queue escalation time reset where ticket moved
for simplicity to using otrs, i decide to not use sla escalation for the ticket. because ticket not always associated with service or SLA for now. so queue escalation is my best choice. But my problem is, this ticket always move from one queue to another queue and maybe with different queue escalati...
- 19 Feb 2013, 06:37
- Forum: General
- Topic: is queue escalation time reset where ticket moved
- Replies: 3
- Views: 2028
is queue escalation time reset where ticket moved
for now I want to use a queue ticket escalation. Ticket escalation time is reseted on some condition in ticket described at the creation of the queue. but my question is what if the ticket moved from one queue to another queue? Ticket escalation time is reset following a new queue by them or not? or...
- 15 Feb 2013, 03:58
- Forum: Howtos
- Topic: How to get rid of /otrs/ in your URI
- Replies: 23
- Views: 132872
Re: How to get rid of /otrs/ in your URI
i follow all your instruction, but if while accessing my server with url http://myserver/ always getting 404 not found error page, because always redirected to /otrs/index.pl. but if i try to accessing http://"myserver"/index.pl its work perfectly.
- 20 Dec 2012, 11:18
- Forum: General
- Topic: how to integrating itsm config item via soap?
- Replies: 1
- Views: 1386
Re: how to integrating itsm config item via soap?
this is my new code to create new config item via SOAP with php $ci_name = "wlan 3 pelanggan"; try { /* tambahkan/add config item data pop */ $ConfigItemID = $this->client->__soapCall("Dispatch", array($this->user, $this->pass, "ITSMConfigItem", "ConfigItemAdd"...
- 18 Dec 2012, 10:18
- Forum: General
- Topic: how to integrating itsm config item via soap?
- Replies: 1
- Views: 1386
how to integrating itsm config item via soap?
I need to integrate mya intranet application, writed with php with otrs itsm. after updating rpc.pl i can use ITSMConfigItem object with soap. this is piece of my code to create new config item via soap with php : $ci_name = "POP Horizon 2"; /* tambahkan/add config item data pop */ $Config...
- 29 Oct 2012, 09:39
- Forum: Developers
- Topic: Attachments via SOAP
- Replies: 22
- Views: 24787
Re: Attachments via SOAP
i change this
thanks
to absolute location of my attachment file. and now its works perfectly.$_FILES["uploaded_file"]['tmp_name']
thanks
- 29 Oct 2012, 06:26
- Forum: Developers
- Topic: Attachments via SOAP
- Replies: 22
- Views: 24787
Re: Attachments via SOAP
still get error when try adding attachment via soap. ... <form action="<?php print $_SERVER["PHP_SELF"]; ?>" method="post" accept-charset="UTF8" enctype="multipart/form-data"> ... <label for='uploaded_file'>Select a file to upload:</label> <input typ...
- 17 Oct 2012, 11:08
- Forum: Help
- Topic: how to remove customeruser from some service via web service
- Replies: 2
- Views: 1386
Re: how to remove customeruser from some service via web ser
my application working perfectly after adding that code to remove old service and customer user relation. but i don`t know if my otrs is updated to new version. maybe i need to add new method again on new otrs source code. one more, i thing i find some little missing on otrs documentation API. I use...
- 17 Oct 2012, 09:29
- Forum: Help
- Topic: how to remove customeruser from some service via web service
- Replies: 2
- Views: 1386
Re: how to remove customeruser from some service via web ser
i create new method on Kernel::System::Service.pm to delete old relation of service and customer user. The code is like this : =item CustomerUserServiceMemberDelete() to delete a member to a service $ServiceObject->CustomerUserServiceMemberDelete( CustomerUserLogin => 'Test1', ServiceID => 6, Active...
- 17 Oct 2012, 06:19
- Forum: Help
- Topic: how to remove customeruser from some service via web service
- Replies: 2
- Views: 1386
how to remove customeruser from some service via web service
i know how to add service member for customer user, that there is method CustomerUserServiceMemberAdd on Kernel::System::Service Object, but i cannot find some method to remove service member from this file. Is there any option to do that? since, i want to syncronice my php application with otrs, i ...
- 31 Aug 2012, 09:16
- Forum: General
- Topic: whichever is prioritized between queue and SLA escalation
- Replies: 2
- Views: 1812
Re: whichever is prioritized between queue and SLA escalatio
thanks for reply, now I am understand how to use it.
- 28 Aug 2012, 09:52
- Forum: General
- Topic: whichever is prioritized between queue and SLA escalation
- Replies: 2
- Views: 1812
whichever is prioritized between queue and SLA escalation
I am new on OTRS. Whichever is prioritized by OTRS between queue escalation and SLA escalation? I want to use both escalation.
- 11 Jun 2012, 07:37
- Forum: Developers
- Topic: i want to create statistics to count ticket based on ci
- Replies: 4
- Views: 2542
Re: i want to create statistics to count ticket based on ci
what do you mean about eksternal tools? do you mean is another application that use otrs database? otrs table is very complicated to me to understand how its work. may be it is last choice for mo to do, before using soap webservice. is the any example to hack statistics module to do that, specifical...
- 11 Jun 2012, 07:10
- Forum: Developers
- Topic: i want to create statistics to count ticket based on ci
- Replies: 4
- Views: 2542
Re: i want to create statistics to count ticket based on ci
is there another reporting module instead of statistics
- 11 Jun 2012, 07:06
- Forum: Developers
- Topic: i want to create statistics to count ticket based on ci
- Replies: 4
- Views: 2542
i want to create statistics to count ticket based on ci
i want to create statistics to count ticket based on config item. for example, i want to create report that count ticket based on server A (CI). I try to create new stats, but still cannot found this feature. I know we can create stats based on CI or ticket (with dynamic-object option), but not for ...
- 11 Jun 2012, 07:01
- Forum: Developers
- Topic: i want to link config item to customer, how to do it?
- Replies: 4
- Views: 2984
Re: i want to link config item to customer, how to do it?
thanks for your fast reply answer. now i understand we can associate ci to customer with field name owner. i see it at this thread viewtopic.php?f=62&t=11151&p=43487&hili ... ect#p43487.
thanks very much againt.
thanks very much againt.
- 11 Jun 2012, 06:26
- Forum: Help
- Topic: i want to link config item to customer, how to do it?
- Replies: 1
- Views: 1014
i want to link config item to customer, how to do it?
I know with otrs itsm we can linking config item to ticket, faq, or another config item it self. But I need to linking Config Item to Customer, Jack Server (Config Item) linked to Customer named Jack. I can't find any way to do like that. If i must write new module, please tell me how to starting to...
- 11 Jun 2012, 06:25
- Forum: Developers
- Topic: i want to link config item to customer, how to do it?
- Replies: 4
- Views: 2984
i want to link config item to customer, how to do it?
I know with otrs itsm we can linking config item to ticket, faq, or another config item it self. But I need to linking Config Item to Customer, Jack Server (Config Item) linked to Customer named Jack. I can't find any way to do like that. If i must write new module, please tell me how to starting to...