Yes, we reply on the mail without ticket number in subject.
So client should reply to 'autoreply' mail. Then ticket number is present in the subject.
Big thanks! This works.
Search found 3 matches
- 24 Jun 2012, 18:11
- Forum: General
- Topic: How to attach reply of client by email to existing ticket?
- Replies: 2
- Views: 2006
- 24 Jun 2012, 17:50
- Forum: General
- Topic: How to attach reply of client by email to existing ticket?
- Replies: 2
- Views: 2006
How to attach reply of client by email to existing ticket?
Hello,
the situation is follow:
1) client write an email to support@... and new ticket is created.
2) after creation of ticket autoreply was sent that "Your question are received and we working on it" or something else
3) agent review the ticket and write reply
Then is a question: if a client on ...
the situation is follow:
1) client write an email to support@... and new ticket is created.
2) after creation of ticket autoreply was sent that "Your question are received and we working on it" or something else
3) agent review the ticket and write reply
Then is a question: if a client on ...
- 15 Jun 2012, 17:31
- Forum: General
- Topic: Client autoregistration
- Replies: 5
- Views: 2381
Client autoregistration
Hello all!
the situation is so: customer sent an email to support@... .com with the problem. Messages from this email are sent to queue.
Is there any way to automatically create an client account by using email of sender and auto-generated password?
This is needed because when client is sent the ...
the situation is so: customer sent an email to support@... .com with the problem. Messages from this email are sent to queue.
Is there any way to automatically create an client account by using email of sender and auto-generated password?
This is needed because when client is sent the ...