Znuny Open Source Ticketsystem

Hi guys,

This is exactly what we are trying to achieve as well.

Did you get any further with this?

Thanks for the reply crythias. We are not planning on using the TimeAccounting module and having agents manually record their time. Occasionally we have a ticket that multiple agents have worked or collaborated on, and if asked for a breakdown, we need to see how much time each individual agent has ...

We have multiple agents that will work on one ticket. Is there an easy way to report on the individual agents time spent per ticket as opposed to time spent on the ticket as a whole?