Znuny Open Source Ticketsystem

Thanks! I had to look better. But I can't understand how can I reject multiple senders. This page don't say me how. And adding two "Match" equal "From" don't accept by OTRS — it's save only one. This is not an obvious point, that I must use PCRE to reject multiple domains... (@gm...

Hello. I need to send auto reply for some mails but I don't want to register this mails as a ticket. I get mails from external mail server via IMAP (by cron calling ~otrs/bin/otrs.PostMasterMailbox.pl). I don't understand how to pass email throw procmail... I read this documentation page . As I can ...

Any suggestion? I deal it next: ---/usr/share/otrs/Kernel/Output/HTML/ArticleAttachmentDownload.pm 2012-07-23 10:25:25.000000000 +0400 +++ /usr/share/otrs/Kernel/Output/HTML/ArticleAttachmentDownload.new.pm 2012-07-23 10:25:13.000000000 +0400 @@ -58,7 +58,7 @@ %{ $Param{File} }, Action => 'Download'...

Hello. I found the next bug (maybe only in my configuration problem) — when I get ticket with attachments I can't download it — I get 404 Error from my web server. I found that URL is incorrect: line look like "http://otrs.***/index.pl/test.file?Action=AgentTicketAttachment;ArticleID=286;FileID...

Thanks, I just edited my previous post.

Thanks) My distro is Debian and I try to create /etc/procmailrc file with next content :0 fwh | egrep -vi "(^Mailing-list:|^Precedence:)" It's not work, I don't realy want to study how to configure it :-( It's syntax as ugly! Now i edit PostMaster.pm. Promise, I'll try to configure procmai...

Me too. I used dovecot and exim on my mail servers.

Yes)))

I fetchmail using imap aacount from google mail accounts, to it email comes from group account, because I recieved mail for my private account too.

Sorry. Yes, I find this (I cut it before...):
Mailing-list: list hd@***; contact hd+owners@***
Precedence: list

What can I do with it?..

Return-Path: <hd+bncCAAQgsOagAUaBF-m0C0@***> Received: ... X-BeenThere: hd@*** To: hd@*** From: Name <lvb@***> Subject: ... Date: ... X-Mailer: Kerio MailServer 6.7.2 WebMail Mini Message-ID: <20120718154359.6be8fc84@***> X-User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Fir...

I not found yet, how to configure OTRS that customers can recieved a autoreply.
If I send request by email and this email not have any customer that autoreply will generated, if email is registered for some customer that autoreply won't be generated.

I find this Q and understand... For test I send email from non agent and non customer email and autoreply was generated and sended successful!
Now I want to find this preferences in my private room. As I understand it's a personal setting...

Incoming and Outgoing email works fine. I can write answer to customer... Jul 13 16:21:05 vashe OTRS-CGI-10[17076]: [Notice][Kernel::System::PostMaster::NewTicket::Run] Take UserLogin (Customer66) from customer source backend based on (amm@example.com). Jul 13 16:21:05 vashe OTRS-CGI-10[17076]: [Not...

I checked all my config twice. All incoming mail go to my queue "Свежеполученные заявки" (it's russian language :-)). It similar in Postmaster Mail Acoount and in Core config PostmasterDefaultQueue. I have configured "auto reply". In Queue<->Autoreply my queue linked with this au...

As for me, I I made it through virtualhost. I create to different index.html files and each vhost link to its own index.html file. In html I change redirect address.
Maybe it's not a good solution, but it's work fine.

Hello! I had OTRS 3.1 working fine. Now I add new system email account for incoming mails and change outgoing address too. Mail sending and recieving good, but after that actions autoreply for mail getting from new address wasn't generates! If I send request to old account it's recieved it and gener...

Heh, I change Ticket::Frontend::CustomerTicketMessage###ArticleType
I thought that it is Free Field — Type. And wrote my prefered type for ticket) Now I return "webrequest" and it's work fine.

Hello! When client try to create new ticket inside customer interface he get an error (I post it bellow). Ticket was created by it is completly empty, and has no article with thish ticket_id in table article in MySQL database. Ошибка: Need ArticleTypeID! ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Tim...

Здравствуйте. При создании заявки через интерфес клиента (customer.pl → NewTicket) клиенту вываливается ошибка и создается пустая заявка. Пустая она в административном интерфейсе, а у клиента вообще не открыть страницы с заявками т.к. валится ошибка. В момент создания ошибка выглядит так: Ошибка: Ne...