Mail is sent via SMTP.
Customers will receive auto responses, but agents will not.
Search found 2 matches
- 09 Jul 2012, 20:15
- Forum: Help
- Topic: Agents not getting notified
- Replies: 3
- Views: 623
- 09 Jul 2012, 20:01
- Forum: Help
- Topic: Agents not getting notified
- Replies: 3
- Views: 623
Agents not getting notified
Right now the system log is showing that agents are getting notified, but no email is showing up in the agents email box? Is there a setting I'm missing or is this an email setting?
Agents have New ticket notification set to yes, I have selected the queue that I wish to receive notifications on.
Agents have New ticket notification set to yes, I have selected the queue that I wish to receive notifications on.