Znuny Open Source Ticketsystem

Hi I've just installed OTRS 3.1.7 & ITSM as we're looking for a better helpdesk solution that is ITIL v3 compliant. I'm reading the manual too but will know-doubt have a raft of questions ..... Can a notification be crerated linked to CI expiry dates ? This would be used to notify the admin user...

Hi I've just installed OTRS 3.1.7 & ITSM as we're looking for a better helpdesk solution that is ITIL v3 compliant. I'm reading the manual too but will know-doubt have a raft of questions ..... Is there a way to link software / hardware / computer to a Customer ? Ideally I'd like to link the PC/...

Hi I've just installed OTRS 2.1.7 & ITSM as we're looking for a better helpdesk solution that is ITIL v3 compliant. I'm reading the manual too but will know-doubt have a raft of questions ..... If I add adobe standard as a software CI with 2 licences and add these licences, how can I link the li...