Znuny and ((OTRS)) Community Edition

Hi, I had the same problem today and found the solution in the german area: Copy the complete "# CustomerUser" section from „Defaults.pm“ to „Customer.pm“ The uncomment the line „CustomerCompanySupport => 1,“ After that I can use the company tickets Cheers Hi, Many thanks for your reply. ...

Have any groups been added for any of the modules listed under: Ticket -> Frontend::Customer::ModuleRegistration Framework -> Frontend::Customer::ModuleRegistration They should have no groups listed under 'Group' or 'Group RO' by default. Yes, that was it! :) There was a group listed under Ticket -...

crythias wrote:You've enabled Customer Group Support?
And this customer isn't a member of the group that belongs to the interface...

Hi,

No, Customer Group Support is disabled...

Thanks,

Hello, One of customers his getting the error here below when trying to log in. I use orts has an agent and the person that has configured OTRS in our company is away. Oups! Une erreur est survenue. Message d'Erreur: No Permission to use this frontend module! Please contact your administrator. Vous ...

Bonjour, Un client rencontre le message d'erreur ci-dessous quand il essaye de se connecter: "Oups! Une erreur est survenue. Message d'Erreur: No Permission to use this frontend module! Please contact your administrator. Vous pouvez ou iRevenir à la page précédente. Détails de l'erreur Backend ...

Hi,

Yes, I found the Customers and Customer Groups section but not how to do a link customers by Company and country for exemple....

Thanks,

Hello,

Can someone please tell me how to create Companies and link customers to them in OTRS 3.1.5?

Many thanks