Znuny Open Source Ticketsystem

Hmm, sounds good. So you are suggesting to put the domain, language and other parameters into fields and let OTRS read them. Correct me if I am wrong but we can set the real sender as sender in this case, right? How can I set the X-OTRS-fields in the form, I mean how OTRS will recognize them? Sorry ...

Hi, yest, it can be an option but unfortunately the "noreply@xxx.com" is one of the filter parameters. The reason is that we have more than one domain and more than one language, so there are different "noreply"s. Just to have a better view: Ticket generated thru a form. Senders:...

Hi Crythias, I found another topic ( http://forums.otterhub.org/viewtopic.php?f=62&t=4780 ) on the forum where you posted: Filtername: Match: Header 1: Body Value: #customer ([a-zA-Z0-9_\-\.]+)@[a-z0-9-]+(\.[a-z0-9-]+)*(\.[a-z]{2,3}) Set: Header 1: X-OTRS-CustomerUser Value: [***] I think the qu...

Hi, update. It is working now, but with restrictions. So: - create a new survey - go to "source" mode - replace the ";" to "&", correct the "<" and ">" - save it without going back to "editor" mode That's it. The problem is that you can...

Hi Crythias, thanks, but the problem is that we have 200+ tickets per day, so we cannot open a new ticket for every single user just to close it and send the survey to the right address (even if we were not able to solve all the tickets immediately). Unfortunately we need an automatic solution, I me...

Hi, we have OTRS 3.0.11 installed and survey module 2.0.3. The tickets come form a web-form, where the sender's address is "noreply@xxxxx.com" and the reply-to is the email address of the sender. Unfortunately we cannot change it as there are tons of filters based on the sender. The normal...

Hi, I have OTRS 3.0.11 with FAQ and Survey module (2.0.4). I created a survey, it is "master" for one queue to test. The survey goes out as designed but the link brakes every time (and the end of the mail also). Here is an example, this is what I received. I've tried to reinstall, remove, ...