Znuny Open Source Ticketsystem

I do not find CustomerCompanySupport but i find CustomerGroupSupport.
Is it it?

Hello everybody,

Sorry for my english but I'm French.
would like to know if it's possible to have a drop down list to link a client with her enterprise.
The only way that I found is to assign the same client Number to enterprise and to the client.

Thanks by advance,

yes I did...I Hop :) The code : #begin recaptcha my $rc = Captcha::reCAPTCHA->new; my $rccustom = "<script type= \"text/javascript\">\n var RecaptchaOptions = {\n lang : 'en', };\n </script>\n"; $Param{reCAPTCHA} = $rccustom . $rc->get_html("6LcgYdUSAxxxxxxxxxxxxxxxx");...

ok ok.... I noticed that in WIndows I have two path for CustonerLogin.dtl C:\Program Files (x86)\OTRS\OTRS\Kernel\Output\HTML\Standard and C:\Program Files (x86)\OTRS\OTRS\Kernel\System\Web Modification only appear if I modify the file here : C:\Program Files (x86)\OTRS\OTRS\Kernel\Output\HTML\Stand...

I think the problem is here: What do I have to write on 'REMOTE_ADDR' ?
Do I have to put thr " " ?

Thanks,

I verified and everything seems to be OK
Just one diffirence.
In your tuto you ask to add:
<tr>
<td>&nbsp;</td>
<td>$Data{"reCAPTCHA"}</td>
</tr>

But fo me, the code is int DIV tags.

Thanks,

Ok Thanks that's works.
But now the same error "Internal Server...."
Whan I connect to the customer windows (to test Rcaptcha), no rcaptch is visible...problem ?

Thanks,

Hello everybody, Sorry for long time of answer but I was on holidays. Thanks for you idea biranm,I shall test her but I want to manage to implement rcaptcha. But I have a new error when I want to start APACHE service. Global symbol "$result" requires explicit package name at C:/PROGRA~2/OT...

you're awesome !!!!!!!!!!!!!! Now I can connect to otrs. But when i try to creat a new customer: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@somenet.com and inform them ...

yes I did,

Thanks, # get lost password output if ( $Self->{ConfigObject}->Get('CustomerPanelCreateAccount') && $Self->{ConfigObject}->Get('Customer::AuthModule') eq 'Kernel::System::CustomerAuth::DB' ) #begin recaptcha my $rc = Captcha::reCAPTCHA->new; my $rccustom = "<script type= \"text/jav...

It is a little better Non error for captcha... Now : [Fri Aug 17 14:02:50 2012] [error] syntax error at C:/PROGRA~2/OTRS/OTRS//Kernel/Output/HTML/Layout.pm line 3221, near ")\n\t\t#begin recaptcha\n my "\nGlobal symbol "$rc" requires explicit package name at C:/PROGRA~2/OTRS/OTRS...

Hello, I tried to do these commands. But now, I cannot restart the apache server. I have an error message wich says "Can't locate Captcha/reCAPTCHA.pm in @INC....." I cannot install the captcha modul in "PERL AREA" and i don't know how to modify the @INC. What can I do ? Thanks,

Thanks for yout help.

The problem is I'm on Windows...
How to enable recaptcha on OTRS in Windows Mode ?

Thanks,

Hello,

Sorry for my english but I'm French.
I'm a new user of OTRS and I have a question:

How to protect from spamrobots, the form of automatic creation of the new users on the customer.pl ?

Thanks by advance,