Great thanks!
I am new in both perl programming and OTRS, I will have a try on this.
Search found 2 matches
- 17 Aug 2012, 12:22
- Forum: General
- Topic: How to disable the agents to view others'tickets
- Replies: 3
- Views: 1643
- 17 Aug 2012, 05:12
- Forum: General
- Topic: How to disable the agents to view others'tickets
- Replies: 3
- Views: 1643
How to disable the agents to view others'tickets
As the topic, I would like each agent cannot see tickets which have been locked by other agents. If a ticket is not locked, every agent can read it, once it is locked, only the owner and administrator can read it. Is it possible in OTRS? I have been searched around in tickets settings but can find n...