Search found 58 matches

by crons
13 Jan 2015, 15:30
Forum: General
Topic: LDAP Auth for Customer
Replies: 6
Views: 2590

Re: LDAP Auth for Customer

I see this error now. Any idea on this?

Code: Select all

CustomerUser: testemail@domain.com (x500uniqueidentifier=43254,dc=domain,dc=com) authentication failed:
'No AUTH supplied' (REMOTE_ADDR: xxx.xxx.xxx.xxx).
LDAP error code = 48
by crons
11 Jan 2015, 13:03
Forum: General
Topic: LDAP Auth for Customer
Replies: 6
Views: 2590

Re: LDAP Auth for Customer

No the credetials are correct, infact I tested with same credentials logging into other application which is integrated withsame LDAP. Also OTRS is identifying username correctly (x500uniqueidentifier=43254). But always says as invalid credentials.
by crons
09 Jan 2015, 06:59
Forum: General
Topic: LDAP Auth for Customer
Replies: 6
Views: 2590

Re: LDAP Auth for Customer

LDAP integration with OTRS. Configured ldap For customers, unable to log despite correct credentials CustomerUser: test@domian.com (x500uniqueidentifier=43254,dc=domain,dc=com) authentication failed: 'Invalid credentials' (REMOTE_ADDR: xxx.xxx.xxx.xxx). Below is my config.pm $Self->{CustomerUser} = ...
by crons
09 Dec 2014, 10:12
Forum: General
Topic: LDAP Auth for Customer
Replies: 6
Views: 2590

LDAP Auth for Customer

Integration with LDAP for customers. OTRS can search/find the customeruser but not able to authorize .Below is from Config.pm $Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host1'} = 'xx.xx.xx.xx'; $Self->{'Customer::AuthModule::LDAP::Ba...
by crons
28 Nov 2014, 09:02
Forum: General
Topic: Attachement not readable when sent from OTRS
Replies: 1
Views: 950

Attachement not readable when sent from OTRS

Hello,

I saw a wierd beahaviour, attachements are encoded when sending from OTRS to end users. The attachements are un readable.
Using OTRS 3.3.8, mysql
How can i fix this?

Thanks,
Crons
by crons
05 Nov 2014, 10:44
Forum: General
Topic: OTRS creates duplicate tickets while fetching
Replies: 1
Views: 1215

OTRS creates duplicate tickets while fetching

We have confiugred 2 postmaster accounts otrs_system1@domain.com - Queue1 otrs_system2@domain.com - Queue2 Customer 1 sends email to both email address, and cc to customer 2, it creates tow different tickets in Queue1 and Queue 2. Customer 2 replies to all. OTRS creates a 2 tickets again instead of ...
by crons
26 Sep 2014, 05:43
Forum: General
Topic: Dynamic field in Agent notifications
Replies: 0
Views: 787

Dynamic field in Agent notifications

Hello, I have added dynamic field in Agent notifications (New ticket). I See empty value for the dynamic field when i create a ticket from customer portal. But its working when i create a phone ticket.Its a drop down field. I tried with the tag: <OTRS_TICKET_DynamicField_TicketFreeText1_Value> and a...
by crons
23 Sep 2014, 08:46
Forum: General
Topic: error while sending notification to Agents
Replies: 6
Views: 2094

Re: error while sending notification to Agents

Its working in one OTRS server with same Core::Sendmail configuration [without envelope] but not in second OTRS server.
by crons
22 Sep 2014, 11:03
Forum: General
Topic: error while sending notification to Agents
Replies: 6
Views: 2094

Re: error while sending notification to Agents

I enabled this "SendmailEnvelopeFrom" in Core::Sendmail, but still facing the same error
by crons
22 Sep 2014, 10:48
Forum: General
Topic: error while sending notification to Agents
Replies: 6
Views: 2094

Re: error while sending notification to Agents

I have configured "NotificationSenderName" and "NotificationSenderEmail" in Framework -> Core.
by crons
22 Sep 2014, 10:34
Forum: General
Topic: error while sending notification to Agents
Replies: 6
Views: 2094

error while sending notification to Agents

Hi All, I see this error while sending notifications to Agents. Mon Sep 22 13:58:37 2014 info OTRS-CGI-10 Sent agent 'NewTicket' notification to 'agent@domain.com'. Mon Sep 22 13:58:37 2014 info OTRS-CGI-10 Error sending message Mon Sep 22 13:58:37 2014 error OTRS-CGI-10 Can't send message: 554go ah...
by crons
20 Sep 2014, 08:19
Forum: General
Topic: Change in OTRS /tmp folder
Replies: 2
Views: 1139

Re: Change in OTRS /tmp folder

Thanks Jojo,

May i know what's the path? Where can i change it?
by crons
19 Sep 2014, 10:53
Forum: General
Topic: Change in OTRS /tmp folder
Replies: 2
Views: 1139

Change in OTRS /tmp folder

I understand that OTRS uses /tmp (system) folder. Can we change it to other custom folder? If so how?

Thanks
Crons
by crons
26 Aug 2014, 05:14
Forum: General
Topic: [Solved] Mysql can't write file
Replies: 4
Views: 4463

Re: Mysql can't write file

Proper permission was needed to the directory /tmp. http://nixcraft.com/showthread.php/1426 ... code-13%29.
by crons
25 Aug 2014, 13:28
Forum: General
Topic: gmail account had some issue in postmaster mailbox
Replies: 5
Views: 2572

Re: gmail account had some issue in postmaster mailbox

Use IP address instead of imap.gmail.com
i.e Ping imap.gmail.com. and configure the result ip address and retry.
by crons
25 Aug 2014, 13:00
Forum: General
Topic: [Solved] Mysql can't write file
Replies: 4
Views: 4463

Re: Mysql can't write file

Have also free memory of /tmp/. Now its shows usage as 86%.

Code: Select all

dev/xvda7            368M  299M   51M  86% /tmp
by crons
25 Aug 2014, 12:58
Forum: General
Topic: [Solved] Mysql can't write file
Replies: 4
Views: 4463

[Solved] Mysql can't write file

Hello I am see these logs and agentticketqueue is not working Mon Aug 25 16:19:09 2014] -e: DBD::mysql::st execute failed: Can't create/write to file '/tmp/#sql_7cd6_0.MYI' (Errcode: 5) at /opt/otrs//Kernel/System/DB.pm line 615. ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Mon Aug 25 16:19:09 20...
by crons
05 Aug 2014, 07:23
Forum: General
Topic: Ticket Create via web service
Replies: 0
Views: 1025

Ticket Create via web service

I am trying to create a ticket via webservice with attachment i get an error as attachment content type invalid.Below is the call and error. $VAR1 = { 'Article' => { 'ArticleTypeID' => '5', 'Body' => 'Test via webservice', 'ContentType' => 'text/plain; charset=utf8', 'From' => 'test@gmail.com', 'Sen...
by crons
30 Jul 2014, 13:25
Forum: General
Topic: OTRS webservice no response
Replies: 2
Views: 1121

Re: OTRS webservice no response

I saw the webservice debuuger, i can see that session had been created.
by crons
30 Jul 2014, 12:38
Forum: General
Topic: OTRS webservice no response
Replies: 2
Views: 1121

OTRS webservice no response

Hi Using OTRS 3.1.12. I have used the yml following the manual http://otrs.github.io/doc/manual/admin/ ... ctors.html


I tried to create a session. But i get the reposnse as shown in attachment, I get an error as request time out.
by crons
16 May 2014, 12:24
Forum: Help
Topic: procmail implentation/need help
Replies: 0
Views: 521

procmail implentation/need help

I am trying to configure procmail to fetchmails in Ubuntu Server. Have installed procmail, fetchmail and configured postfix. I see the below logs in mail logs. None of the mails are delivered to OTRS. May 16 02:58:01 ubuntu postfix/pickup[2905]: 3D05940B2B: uid=999 from=<otrs> May 16 02:58:01 ubuntu...
by crons
10 Apr 2014, 14:09
Forum: General
Topic: Google OAuth for OTRS
Replies: 11
Views: 12270

Re: Google OAuth for OTRS

Thanks,
I will give a try on mod_auth_oauth for apache
From Google OAuth i am looking to validate the user/password and auto login to OTRS so that he need not re login into OTRS.
Is it possible?
by crons
10 Apr 2014, 11:48
Forum: General
Topic: Google OAuth for OTRS
Replies: 11
Views: 12270

Google OAuth for OTRS

Hi,
As any one tried authentication for customers via Google OAuth? Is it possible?
by crons
03 Oct 2013, 09:27
Forum: General
Topic: Notification Master From Address
Replies: 0
Views: 569

Notification Master From Address

I addes these two lines in config.pm

$Self->{NotificationSenderName} = 'Notification Master';
$Self->{NotificationSenderEmail} = 'crons@gmail.com';

But its not working, i am getting all notification emails from OTRS system address.
What else am i missing here?
by crons
17 Sep 2013, 07:12
Forum: Developers
Topic: Config item with webservice
Replies: 5
Views: 5348

Re: Config item with webservice

What array for XMLData does it accepts here:? my $VersionID = $ConfigItemObject->VersionAdd( ConfigItemID => 123, Name => 'The Name', DefinitionID => 1212, DeplStateID => 8, InciStateID => 4, XMLData => $ArrayHashRef, # (optional) UserID => 1, ); I need example of $ArrayHashRef. I tried this: my $Ar...
by crons
09 Jul 2013, 09:32
Forum: General
Topic: [Solved] Cannot call method 'Init' of undefined
Replies: 8
Views: 2559

Re: Cannot call method 'Init' of undefined

Had not included Loaders "Core.Agent.CustomerSearch.js" and" Core.Agent.TicketAction.js" under sysconfig Area.
After including it worked Perfectly.
by crons
08 Jul 2013, 15:56
Forum: General
Topic: [Solved] Cannot call method 'Init' of undefined
Replies: 8
Views: 2559

Re: Cannot call method 'Init' of undefined

Am in trying to create "QuickTicket" where i need "From Customer" field as similar to "AgentTicketPhone".
Agent starts entering first characters of Customer, it should list the customers names.
by crons
08 Jul 2013, 09:10
Forum: General
Topic: [Solved] Cannot call method 'Init' of undefined
Replies: 8
Views: 2559

Re: Cannot call method 'Init' of undefined

Any one who has can help on this?
by crons
21 May 2013, 06:35
Forum: General
Topic: [Solved] Cannot call method 'Init' of undefined
Replies: 8
Views: 2559

Re: Cannot call method 'Init' of undefined

If i remove the script it works fine. will have plain text field for customer and no auto complete works. I wanted customer field similar to AgentPhoneTicket. At beginning i added $Include{"AgentCustomerSearch"} <div class="MainBox ARIARoleMain"> <label class="Mandatory"...
by crons
20 May 2013, 17:04
Forum: General
Topic: [Solved] Cannot call method 'Init' of undefined
Replies: 8
Views: 2559

Re: Cannot call method 'Init' of undefined

Thanks,

i tried including the file core.Ticket.Action.js in the dtl.
Still i am facing the same issue.
by crons
18 May 2013, 05:31
Forum: General
Topic: [Solved] Cannot call method 'Init' of undefined
Replies: 8
Views: 2559

[Solved] Cannot call method 'Init' of undefined

in my custom.dtl , i am getting the JavaScript error "Cannot call method 'Init' of undefined " because of below code. <script type="text/javascript">//<![CDATA[ Core.Agent.TicketAction.Init(); //]]></script> <!--dtl:js_on_document_complete--> Regards Crons
by crons
09 May 2013, 14:06
Forum: General
Topic: Register Custom Libraries
Replies: 7
Views: 2256

Re: Register Custom Libraries

I am using latest OTRS version 3.2.6
by crons
08 May 2013, 18:46
Forum: General
Topic: [Solved]:Read Data from Yaml
Replies: 2
Views: 1240

Re: Read Data from Yaml

Thanks Worked like a Charm :-)
by crons
08 May 2013, 09:27
Forum: General
Topic: Register Custom Libraries
Replies: 7
Views: 2256

Re: Register Custom Libraries

flie doesnt exists in /opt/otrs/Kernel/Output/HTML/Standard/../Standard/CustomFile.dtl
by crons
08 May 2013, 09:26
Forum: General
Topic: [Solved]:Read Data from Yaml
Replies: 2
Views: 1240

[Solved]:Read Data from Yaml

Code: Select all

my $config = $Self->{YAMLObject}->Load( Data => $Data[7] );
the yaml data :

Code: Select all

DefaultValue: ''
Link: ''
PossibleNone: 1
PossibleValues:
A: A
B: B
C: C
TranslatableValues: 0

i want to extract "PossibleValues".
by crons
07 May 2013, 10:51
Forum: General
Topic: Register Custom Libraries
Replies: 7
Views: 2256

Re: Register Custom Libraries

Thanks,
I understand that last ones will be used.
But i have used new custom files..
by crons
07 May 2013, 10:23
Forum: General
Topic: Register Custom Libraries
Replies: 7
Views: 2256

Register Custom Libraries

I have registered the Custom Lib in Config.pm and apache2-perl-startup.pl use lib "/opt/otrs/OTRSExtdCore"; use lib "/opt/otrs/OTRSExtd"; Moved my custom moduels to /OTRSExtd/Kernel/Modules/CustomFile.pm and also the corresponding dtl file to /OTRSExtd/Kernel/Output/Html/Standard...
by crons
18 Mar 2013, 15:13
Forum: General
Topic: OTRS Apache Not Starting
Replies: 1
Views: 1469

OTRS Apache Not Starting

Trying to install OTRS 3.2.3 in RHEL Getting error as Can't locate /opt/otrs/scripts/apache2-perl-startup.pl in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at (eval 2) lin...
by crons
14 Mar 2013, 06:41
Forum: General
Topic: Change Approvals
Replies: 0
Views: 567

Change Approvals

Hi experts,

This is my requirement. I need to assign multiple approvals for a change, with mentioning date. The Approvals need to approve the change within the date specified. If any of the approval fails, the change should be rejected. Is this possible ?

Thanks in Advance.
by crons
12 Mar 2013, 08:10
Forum: General
Topic: Test.pm in CustomerPortal
Replies: 3
Views: 936

Re: Test.pm in CustomerPortal

Thanks,
But i am getting Error, as Module not Registered in Config.pm
I could use custom module at Agent Interface, but not at Customer interface (Customer).
by crons
04 Mar 2013, 06:53
Forum: General
Topic: Test.pm in CustomerPortal
Replies: 3
Views: 936

Test.pm in CustomerPortal

Hi all,

I would like to have new module (eg: Test.pm) in Customer Portal.
by crons
07 Feb 2013, 15:08
Forum: General
Topic: Unlock ticket on set of OOO
Replies: 1
Views: 719

Unlock ticket on set of OOO

when agent sets his OOO i want all his tickets (locked/owned by agent) to be unlocked.
can i achieve this?
by crons
11 Jan 2013, 08:08
Forum: General
Topic: Notify Previous Owners on close ticket
Replies: 2
Views: 967

Notify Previous Owners on close ticket

hi!

how can i Notify Previous Owner & Current owner on close of ticket
by crons
23 Nov 2012, 10:46
Forum: General
Topic: OTRS on Amazon RDS
Replies: 8
Views: 2225

Re: OTRS on Amazon RDS

Thanks Jojo. :-)
by crons
23 Nov 2012, 09:58
Forum: General
Topic: OTRS on Amazon RDS
Replies: 8
Views: 2225

Re: OTRS on Amazon RDS

Thanks,
So you mean to say OTRS will work with InnoDB engine as well? without any issues?
by crons
23 Nov 2012, 07:55
Forum: General
Topic: OTRS on Amazon RDS
Replies: 8
Views: 2225

Re: OTRS on Amazon RDS

According to the below forum

http://answerpot.com/showthread.php?270 ... +vs+InnoDB

He says few tables like article wont work with innodb and also full search doesn't work. is it so?
I haven't tried yet.:-(

Thanks
Crons
by crons
19 Nov 2012, 11:15
Forum: General
Topic: OTRS on Amazon RDS
Replies: 8
Views: 2225

Re: OTRS on Amazon RDS

Thanks,
What about MYIASM Engine. I understand the OTRS uSes MYIASM by default.
http://mysqlha.blogspot.in/2009/10/mana ... n-rds.html

According the blog RDS is not so powerful for MYIASM?
by crons
19 Nov 2012, 09:22
Forum: General
Topic: OTRS on Amazon RDS
Replies: 8
Views: 2225

OTRS on Amazon RDS

Hi ,

Can OTRS be installed on Amazon RDS?
https://aws.amazon.com/rds/

Regards
Crons
by crons
14 Nov 2012, 09:58
Forum: General
Topic: Creation of new Package .opm file
Replies: 1
Views: 848

Creation of new Package .opm file

I could create a new package with the help of http://doc.otrs.org/developer/3.1/en/html/how-to-publish.html#idp41509648. But i would like to take a backup of existing file (say Test.pm) and would overwrite with my new/modified file. And while uninstalling i would like to revert to the saved/old file...
by crons
02 Nov 2012, 13:25
Forum: General
Topic: [Solved]:Browser too old issue
Replies: 2
Views: 1106

Re: Browser too old issue

OTRS Version 3.1.10
We could fix it Sticky Session in load balancer was disabled.