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by Suzani
23 Jul 2013, 15:11
Forum: Help
Topic: Setting up SLA notification emails per Service and not Queue
Replies: 0
Views: 300

Setting up SLA notification emails per Service and not Queue

Hi Guys

Is there any way we can set up First Response/Update/Solution notifications per Service or Owner and not per Queue?

:shock:
by Suzani
22 Aug 2012, 11:16
Forum: Help
Topic: Stat that show Closed note/Resolution
Replies: 1
Views: 701

Stat that show Closed note/Resolution

Hi

I would like to create a statistic that will show Service, Owner and the resolution/Closed note.

Can that be done? :(

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