Znuny Open Source Ticketsystem

Cynthias,

Thanks for answer as always but this environment is a bit different as we simply use OTRS to 1. track time worked on production issues 2. so that people submit a ticket if they need help rather than coming to IT desks and interrupting you.

I guess since this doesn't seem possible couple ...

Hello!

I converted company from using a system called RT to OTRS and one of the functions everyone liked is the ability to do every type of change from same screen, one single click vs many in otrs.... I am trying to find a way to be able to changed owner, priority, state all from one single click ...

this seems to have done the trick... thank you!

Hello Again!

Is there a way to set up auto notifications so that if a ticket isn't answered within 24hrs OTRS will automatically send out reminders until its picked up? I know a ticket can be set to pending but that requires me to set it on each and every ticket so I would much rather tell the ...

OK so I have been doing some looking up on this same issue and I set this back to defaults and still will not work.

Tue Oct 2 09:44:25 2012 error OTRS-CGI-234 Need ArticleTypeID!
Tue Oct 2 09:44:25 2012 error OTRS-CGI-234 Found no SenderType(ID) for company!
Tue Oct 2 09:44:25 2012 error OTRS-CGI ...

Ok so this seems to only be an issue when using Google Chrome.. Can anyone else replicate this? Maybe just a bug? Works just fine on Firefox

where would I even go to make those changes? Doesn't sound familiar so not sure if I made any of those types of changes.

When someone selects "type" of ticket from drop down which is first option you must set you automatically get error in file I attached.. Any ideas on how to fix this? Creating an email ticket does not give me this error at all its just when creating a phone ticket.

I was able to successfully do what I wanted to from the "Notification Management" section by doing some very simply changes to code there and swapping the <snip> to position I wanted it in. Worked for my purpose and I no longer get the >> in every line of the follow-up email. Can give it a shot and ...

Hello,

When receiving a follow-up email notification the email body looks as follows and wondering if there is a way to remove the >>> that appear before the text so that it looks like just a plain email. The extra added characters are just confusing people and irritating.

Thanks!

Sample of ...