Znuny Open Source Ticketsystem

yeah thanks jojo. i think event module can help me but where can i find example coding for set priority using event module?

with ACL i just can set the posible value of the priority..how to make it automatically set priority to high when SLA Level 1 is selected..anyone?

which one of ACL?

how can i do to set the priority base on SLA..example :
when SLA 1 is choose priority will set to high.
when SLA 2 is choose priority will set to normal.
when SLA 3 is choose priority will set to low.

can anyone help me?

sory..what is additional package that i need and where can i get it?
or can anyone help me provide some coding to solve this?
thank you very much..

sorry..so what is the other way for me to make the customer can choose a difference drop down base on SERVICE..can i use other then dynamic field?
for an example i have 4 service.each service will have their own drop down for customer to select.thanks you

how can i show different dynamic field base on service or SLA choose by customer??

hot to configure for agent will get new email notification with link at their email..im new here..please help me