Znuny Open Source Ticketsystem

Hi all, I would like to know if it is possible to configure statistics that separated the time to work on the application to particular months? I am referring to the case when the time of its implementation shall be two months. For example, date of receipt of application is 15.02.2013 and the closin...

I have create agent in OTRS panel, and this is my agent e-mail adress: idziaszek_adm@softwaretudio.com.pl.
Can you tell me exactly where I have to enter my e-mail?

Hi, I have installed the OTRS AgentEmailInterface package. In sysconfig options PostMaster::PreFilterModule###999-AgentEmailInterface in the text box "AgentInterfaceAddress" I wrote my e-mail adress: pomocne@softwaretudio.com.pl. My system sender adress in Framework -> Core -> Notification...