Znuny Open Source Ticketsystem

for testing and showing you should not use the real mailaddress
Thanks, I have tested extensively. I now have to prove that it can be integrated seamlessly and transparently with our current setup.

The 10 days isn't OTRS's problem, it's yours
What the ? I'm well aware it's my problem. Hence my ...

You can't.
Finally this answers my question.

Use a gmail account.
Firewall requests also take 10 days in our place. Plus people who've been using our hepldesk email address for the past three years need to suddenly start using a new one? The transition must be transparent to customers so the ...

Thank crythias but I don't know the answer to my question, which is why I asked it here. I don't know that OTRS can read from this shared folder - that was my original question. OTRS insists I give it a password for each postmaster mail account but for a shared exchange mailbox there is no password ...

As I mentioned, for our setup OTRS will read only from a subfolder into which selected emails are placed manually. So the rest of the emails in the shared mailbox will not be fetched and the mailbox will remain intact.

My original question still stands - is it possible (I know it is not advised) to ...

Thanks jojo for your response.

We had planned to run a pilot project using one OTRS queue for some specific emails to the shared mailbox (with OTRS reading from a subfolder which is populated manually) to convince management of the benefits.

From what you are saying this is not possible? I do ...

Hi,

[Search is not working this morning so I have to post this - apologies if it's already been answered . :|]

We're moving from using an Exchange shared mailbox to OTRS for our helpdesk. I want to fetch emails from this team mailbox to OTRS. My setup works fine fetching from the mailbox of a ...